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Technical Sales Consultant

2 months ago

Ekurhuleni, South Africa Adzuna ZA B C2 Full time
Educational Requirements:
  • Grade 12 (Matric) or Equivalent
  • Technical Diploma or equivalent and Sales and Marketing qualification will be beneficial.
  • Computer Literate
  • Valid code 08 Drivers License (Unendorsed)

Work Experience and Core Competency Requirements:
  • 2 4 years experience in a Technical Service or Sales position in the chemical cleaning industry.
  • Training Experience Beneficial.
  • Knowledge and Experience of technical systems, equipment, food processing and poultry plants for the chemical industry will be beneficial.

Duties: (Summarised)
  • Achieving Sales Budget by presenting and selling company products and services to pre-identified customers
  • Develop, Maintain and Expand current Customer base through building a harmonious and service orientated relationship with clients.
  • Identify and resolve customer queries and concerns.
  • Manage account services through quality checks.
  • Conduct on site client training as and when required.
  • Responsible for Regular Wash Audits.
  • Taking of swabs and give feedback as and when required.
  • Conducting titration tests as and when required as per service level agreement (if in place)
  • Responsible for placing of orders of customers.
  • Follow up and feedback to the customers on all queries (deliveries, orders, credits, customer complaints).
  • Responsible for ensuring the customer complaints are handled timeously and feedback on outcomes is communicated with the customer.
  • Plot the results on a trend and communicate with the customer.
  • Act as liaison in the coordination of information and services between the customer and business.
  • Conduct installation, inspection, maintenance and repairs to equipment.
  • Oversees and facilitates product delivery and equipment installation.
  • Establishing the technical needs of the customer and suggesting appropriate products.
  • Explaining complex technical information to customers in a way that is easily understandable.
  • Keeping customers informed about new technological products and solutions.
  • Compiling proposals and reports related to technical products.
  • Enhance new business development within the existing customer base, by providing solutions and introducing new products and or enhanced solutions.
  • Drafting and presenting of quotations and proposals.
  • Continuously build relationships and promote the company to create an awareness in the marketplace.
  • Regular marketing activities to build and maintain customer relationships.
  • Continuous evaluation of customer to identify needs, recommending and implementing solutions to ensure customer satisfaction.
  • Regular customer feedback on corrective actions implemented for noted deviations.
  • Ensure personal growth and development by continuous self- analysis and attending enrichment. programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.).
  • Implementation and adherence to company policies and procedures.
  • Reporting on sales activities, submission of daily, weekly and monthly reports and proposals as per the measurement criteria as stipulated.
  • Submission of customer documentation as required.
  • Preparing of monthly reports and monthly meetings with management outside of formal meetings
  • Regular written communication confirming activities to all growers and respective management.
  • Establishing trends and graphs of water micro or surface swab results monthly per customer.

Core Competencies
  • Communication (Listening, oral, oral presentation, written)
  • Work Standards (Setting high goals or standards of performance for self and organization)
  • Tolerance for Stress (perform under pressure)
  • Energy (maintain a high activity level)
  • Administrative Orientation (personal satisfaction from administrative performance and responsibilities, taking pride in admin work submitted internally or externally)
  • Integrity (maintaining social, ethical and organizational norms in job)
  • Sales Ability/Persuasiveness (utilizing appropriate interpersonal styles and methods of communication to gain agreement or acceptance of an idea, plan, activity or product from clientele)
  • Rapport Building (initial and continuing impact. The ability to meet people easily and to be liked; to get along well with people and to put them at ease; and to quickly build rapport through proactive development of close relationships)
  • Negotiation (communicate data or arguments in a manner that gains agreement or acceptance)
  • Customer Service: (Listens and responds effectively to customer questions: resolves customer problems to the customers satisfaction; commit to exceed customer expectations)
  • Quality of work: (Maintains high standards despite pressing deadlines: does work right the first time: corrects own errors: regularly produces accurate, thorough, professional work)
  • Resilience (handling disappointment and rejection while maintaining effectiveness)
  • Independence (taking action on ones own rather than the influence of others
  • Oral Fact finding (gathering information for decision-making through questioning)
  • Professional Proficiency (level of performance in professional area)
  • Self-development Orientation (initiates action to improve skills and performance)
  • Team player (willingness to assist fellow colleagues in the field to ensure the company vision and goal is achieved)
  • Problem solving (attempts to get solutions to problems being faced with before seeking out for help)

Salary
Monthly CTC around R30K with provident fund, company vehicle, company cellphone