Sportsbook Payments Administrator – Collection of Monies In

3 weeks ago


Johannesburg, South Africa Adzuna ZA B C2 Full time

Our client is searching for a Sportsbook Payments Administrator – Collection of Monies In to join their team in Johannesburg

A Sportsbook Payments Administrator specializing in "Monies In" transactions is responsible for managing and overseeing the withdrawal process for customers. The role requires a balance between maintaining trustful relationships with clients and ensuring timely collections. Skills in communication, negotiation, and problem-solving are essential, along with knowledge of billing procedures and collection.

Responsibilities and Duties:

  • Liaise with payment service providers and banks to resolve any payment issues.
  • Reconcile all aspects of the deposit cycle (internally and with payment processors) to ensure no overdue payments.
  • Resolving billing issues to maintain customers.
  • Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent deposits.
  • Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements.
  • Fraud Monitoring and Prevention: Investigating and resolving Deposit-related disputes and discrepancies.
  • Maintain accurate records of all "Money In" transactions, keeping accurate records of all collection activities and updating accounts.
  • Identifying outstanding PSP payments and overdue monies.
  • Assist in the development and improvement of payment processes and systems.
  • Provide reports on PSPs Deposit metrics, trends, and issues to management.
  • Maintain a thorough understanding of various deposit methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations.
  • Bank verification Through AVS
  • Query resolution – internal and deposit processors.
  • Stay informed on the latest deposit solutions and support the Payments Manager with ad-hoc tasks related to player deposits.
  • Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day deposit success rates and traffic flows.
  • Deposit Process Improvement: Identify areas for process optimization and efficiency enhancement within the deposit processes.

Education and Qualifications:

  • Bachelor’s degree in finance, Business Administration, or a related field.

Requirements:

  • Experience in payment processing of Monies In, preferably in the online gaming or sports betting industry.
  • Familiarity with diverse online payment methods and products.
  • Research competitor sites and PSPs, providing recommendations for enhancements and opportunities.
  • Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
  • Excellent analytical and problem-solving skills.
  • Proficient in MS Office and payment processing software.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.

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