Debt Collection Agent

2 weeks ago

Johannesburg, South Africa Affirmative Portfolios Full time

**Call Centre**
**JHB West**
***:
**SARS Debt Collection Agent - R4 400p/m + Comm**

**Constantia Kloof**

**Purpose**

This company is appointed to the panel of the South African Revenue Services as its third-party debt collection and revenue recovery agent. This means that the company has to source new, qualified and experienced debt collection agents for its business.

**Duties**
- Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS
- Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity
- Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt
- Negotiate payment plans, payment terms and payment deadlines.
- Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS
- Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors
- Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence
- Contact SARS debtors, and establish Right Party Contact (RPC)
- Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team
- Prepare and upload accurate debtor engagement notes within **Excalibur**:

- Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded/saved/logged within Excalibur system
- Attend to incoming calls/inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS
- Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management
- Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met
- Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols
- Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act

**Experience and knowledge**
- Grade 12 with Accounting and Mathematics (non-negotiable)
- **Afrikaans and english (bilingual) non-negotiable**:

- Clear Criminal Record and credit score
- Strong experience in dealing with corporate, business, consumers, and individuals
- Strong Excel, Outlook, Teams, Word skills
- Basic project management skills
- Experience/Exposure or worked on SAPS, Solar and BIQ
- Must be willing to work overtime
- Must be able and willing to work under strong highly experienced leadership and management team

Teamwork is a must

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