Senior ServiceNow Developer

2 weeks ago


Johannesburg, South Africa Adzuna ZA B C2 Full time
Job Description:
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  • Develop and customize ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, and Knowledge Management.
  • Design and implement ServiceNow workflows, business rules, and scripts to automate processes and enhance functionality.
  • Create and maintain ServiceNow integrations with external systems using REST, SOAP, and other APIs.
  • Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
  • Develop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility.
  • Ensure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization.
  • Develop and maintain documentation related to ServiceNow configurations, customizations, and integrations.
  • Implement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users.
  • Provide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner.
  • Stay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and processes.
  • Develop and enforce ServiceNow development standards, guidelines, and best practices to ensure high-quality deliverables.
  • Conduct regular code reviews and provide feedback to ensure adherence to standards and best practices.
  • Participate in the planning and execution of ServiceNow projects, including scoping, development, testing, and deployment.
  • Provide training and guidance to end-users and other IT staff on ServiceNow functionalities and best practices.
  • Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of ServiceNow services.
  • Respond to and resolve escalated support tickets related to ServiceNow in a timely and effective manner.
  • Develop and maintain ServiceNow automation scripts for routine administrative tasks.
  • Generate and analyze reports on ServiceNow usage, performance, and incidents.
  • Lead initiatives to enhance user adoption and effective utilization of ServiceNow tools.
  • Coordinate with ServiceNow support for issue resolution and service enhancements.
  • Participate in the development and enforcement of IT policies and procedures related to ServiceNow.
  • Ensure compliance with industry standards and regulatory requirements for ServiceNow services.
  • Identify and mitigate risks associated with ServiceNow implementations and customizations.
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Qualifications and Experience:
Education:
  • Bachelorâs degree in Computer Science, Information Technology, or a related field. Relevant certifications may be considered in lieu of a degree.

Experience:
  • Minimum of 10 years of experience working as a ServiceNow Developer, with at least 5 years in a senior or lead developer role.
  • Proven experience with ServiceNow ITSM, ITOM, ITBM, and custom application development.
  • Experience integrating ServiceNow with other enterprise applications and platforms.

Technical Skills:
  • Proficiency in JavaScript, HTML, CSS, AngularJS, and other web technologies.
  • Strong understanding of ServiceNow scripting, including client scripts, business rules, UI actions, and script includes.
  • Experience with ServiceNow Flow Designer, Workflow Editor, and Service Portal.
  • Knowledge of ServiceNowâs data model, CMDB, and MID Server.
  • Experience with REST/SOAP APIs, LDAP, and JDBC integrations.
  • Familiarity with ITIL processes and best practices.

Certifications:
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified System Administrator (CSA)
  • Additional ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.


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