Senior Product Owner: ServiceNow

5 months ago

Johannesburg, South Africa NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Product Owner is the member of the team who works as the voice of the customer, liaising with Product Management and other POs, besides other stakeholders, to define and list out stories in the Team Backlog and order them as per priority. The Product Owner will contribute to the creation of the vision and roadmap and ensure value realisation of our digital products, specifically our virtual agent. The POs collaborative and strategic foresight are pivotal in steering the transformation towards business agility, value delivery, and customer satisfaction

What you'll be doing

Key Roles and Responsibilities:

Critical role in transforming our Virtual Agent into an engaging and intelligent Virtual Agent.Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.Defining the vision for the team’s productCreating a product road map based on this vision.Managing the product backlog and prioritizing them based on changing requirements.Overseeing all stages of product creation including design and developmentDeveloping user storiesMonitoring and evaluating product progress at each stage of the process.Liaising with the product team and end-users to deliver updates.Participating in Scrum meetings and product sprintsUnderstanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.Advise users and stakeholders on best practice for the ServiceNow ITSM tools.·Understand and relate ITIL practice requirements into ServiceNow ITSM

Knowledge, Skills and Attributes:

Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.Understand and relate ITIL practice requirements into ServiceNow ITSM functionality.Agile/SAFE scrum practice experienceThorough knowledge and understanding of the full software development lifecycle.Knowledge of systems and design thinkingAbility to listen and support teams in problem identification and decision-making.


Academic Qualifications and Certifications:

ITIL v3/4SAFe Product owner/manager


Required Experience:

Significant active working experience with SAFe (Scaled Agile for the Enterprise)5 Years ITIL experience3 – 5 years to ServiceNow ITSM experience3 – 5 years scrum/agile experience

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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