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Direct Sales Admin Quality Assessor

2 months ago

Pretoria, South Africa Adzuna ZA B C2 Full time

About Our Client

Our client is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. With many years of experience, they have been dedicated to providing healthcare services to the lives of South Africans. They are currently seeking a Direct Sales Admin Quality Assessor to join their team in Gauteng.

Role Overview:

Our client is looking for a Direct Sales Admin Quality Assessor responsible for ensuring adherence to departmental work processes, compliance requirements, and promoting the TCF (Treating Customers Fairly) principle within the scheme. The ideal candidate will have a Grade 12 qualification with Mathematics as an inherent requirement, three years of experience in Business Administration, and a minimum of two years in the Medical Scheme/Insurance industry.

Functions:

  • Ensure adherence to departmental work processes at all times.
  • Ensure compliance with all regulatory requirements.
  • Promote the Treating Customers Fairly (TCF) principle within the scheme.
  • Conduct general quality control over all consultants.
  • Report and monitor all findings identified through quality control processes.
  • Ensure client satisfaction at all times.
  • Provide on-the-job coaching and mentoring to Direct Sales Consultants.
  • Ensure that all employees are equipped to fulfill their daily tasks effectively.
  • Provide support to all other functions in line with company goals and objectives.

Requirements:

  • Grade 12 qualification with Mathematics as an inherent requirement.
  • Three years of experience in Business Administration.
  • Minimum of two years in the Medical Scheme/Insurance industry.
  • Act with ethical transparency.
  • Exercise active discretion and tact at all times.
  • Strong relationship-building skills.
  • Demonstrated honesty and integrity.
  • Ability to develop constructive and cooperative working relationships with others.
  • Systematic and organized approach to work.
  • Persistence in achieving goals.
  • Ability to work independently.

Remuneration:

  • Competitive salary commensurate with experience.
  • Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
  • Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
  • Dynamic team interactions, recognition programs, and incentives.

Join Our Client: Be part of a team that values innovation, quality service, and the well-being of its members. Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.

Application Process:

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