Quality Assurance Assessor

2 weeks ago


Pretoria, Gauteng, South Africa We Solve Recruitment Full time

Title:
Quality assurance assessor

Department:
call centre

PLEASE NOTE:
ONLY CV'S WITH QUALITY ASSURANCE EXPERIENCE WILL BE CONSIDERED. PLEASE DO NOT APPLY IF YOU DO NOT HAVE QUALITY ASSURANCE EXPERIENCE.

Job description:
- evaluate adherence to company policies/procedures and statutory requirements
- evaluate information provided to customers by the customer service department
- identify business risks
- implement and drive campaigns
- build and enforce a customer centric approach
- analyze QA results and identify development areas and trends for training purposes
- communicate actively and effectively
- provide weekly/monthly reports and feedback to the manager
- visibility in their area of support

  • QA standardization
- script reviews
- involvement in adhoc projects

Required competencies:

  • Strong business acumen
  • Passion for peoplecustomer service
  • The ability to influence the team
  • Strong leadership skills
  • High degree of emotional intelligence
  • Professional
  • Flexible
  • Assertive
Working time

Monday to Friday

8am-5pm

Salary:
R12,000.00 per month

Ability to commute/relocate:

  • Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

  • 2 years (required)

Language:

- english (required)

Application Deadline: 2023/02/14

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