Soft Services Manager

4 weeks ago


Portelizabeth, South Africa Adzuna ZA B C2 Full time
The portfolio of services overseen includes: catering, cleaning, security, gardening, hygiene, pest control, medical and general waste management, laundry services, and coffee shop operations.

Qualifications:
  • Degree or National Diploma at NQF level 7 in Facilities Management, Business Administration, Hospitality Management, Logistics Management, Supply Chain Management, or Project Management.
Experience & knowledge:
  • Minimum 3 to 5 years of relevant experience managing outsourced/insourced Soft Services and Integrated Facilities Management.
  • Minimum 3 years' experience managing large teams.
  • Knowledge and exposure in Industrial Relations.
  • Experience within the Healthcare sector is advantageous.
  • Experience in procurement, facilities management, and SLA management.
  • Knowledge of contract management and health and safety regulations.
  • Strong technical skills including report writing
Key Responsibilities:
Facilities:
  • Ensure the facility is always maintained in a clean and hygienic state.
  • Procure additional soft services in a timely manner as required.
External Service Providers:
  • Identify applicable services and service providers in collaboration with Group Procurement.
  • Review Service Level Agreements (SLAs) regularly to ensure compliance.
Quality Management Systems:
  • Ensure compliance with ISO9001:2008 and ISO1400:2004 standards.
  • Conduct regular audits to maintain quality standards.
Financial:
  • Participate in budgeting processes and monitor expenditure.
  • Effectively manage costs associated with outsourced services.
People:
  • Recruit, retain, and develop staff to maintain a skilled and motivated team

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