Soft Services Manager
4 weeks ago
Qualifications:
- Degree or National Diploma at NQF level 7 in Facilities Management, Business Administration, Hospitality Management, Logistics Management, Supply Chain Management, or Project Management.
- Minimum 3 to 5 years of relevant experience managing outsourced/insourced Soft Services and Integrated Facilities Management.
- Minimum 3 years' experience managing large teams.
- Knowledge and exposure in Industrial Relations.
- Experience within the Healthcare sector is advantageous.
- Experience in procurement, facilities management, and SLA management.
- Knowledge of contract management and health and safety regulations.
- Strong technical skills including report writing
Facilities:
- Ensure the facility is always maintained in a clean and hygienic state.
- Procure additional soft services in a timely manner as required.
- Identify applicable services and service providers in collaboration with Group Procurement.
- Review Service Level Agreements (SLAs) regularly to ensure compliance.
- Ensure compliance with ISO9001:2008 and ISO1400:2004 standards.
- Conduct regular audits to maintain quality standards.
- Participate in budgeting processes and monitor expenditure.
- Effectively manage costs associated with outsourced services.
- Recruit, retain, and develop staff to maintain a skilled and motivated team
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