Client Services Manager: Occupational Health Nurse

3 weeks ago

Portelizabeth, South Africa Adzuna ZA B C2 Full time
Requirements:
  • A National Senior Certificate is essential.
  • Degree / Diploma in Occupational Health Nursing is essential.
  • Certificates in Audiology and Spirometry are essential.
  • Must be registered with the South African Nursing Council as an Occupational Health Practitioner.
  • Minimum of 3 - 5 years experience in an Occupational Health Nurse leadership position is essential.
  • Knowledge and understanding of standard operating practices in Occupational Health.
  • MS Office / Office 365 proficiency.
  • Registration with the South African Society of Occupational Health Nurses (SASOHN) is preferred.
  • It is essential to have a valid driver's licence and own insured vehicle.

Responsibilities and expectations but not limited to:
Process:
  • Conducting regular site visits to address any stakeholder queries within the applicable Service Level Agreement/s.
  • Participate in negotiating annual increases for clients.
  • Ensure clinics comply with all legal requirements and internal processes by conducting regular audits and documenting and reporting findings.
  • Training of new employees on clinic protocols and procedures.
  • Manage onboarding of new client contracts.
  • Ensure that clinics have necessary resources to deliver on expected services.
  • Assist with occupational healthcare duties at various clinics as and when required.
  • Coordination of staffing and leave management at various clinics.
  • Recruiting of suitable locums in line with minimum requirements for the role.
  • Ensuring that all locum payments and payroll submissions are correct and completed on time.
  • Stand-in for the Regional Business Manager when required.
  • Management of client projects when applicable.
Client:
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are met.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice and after sales service.
  • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
People:
  • Build strong relationships through providing specialist expertise and leadership to others, expressing positive expectations.
  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
  • Positively influence and manage change and offer specialist support where required.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
  • Take ownership for driving career development.
Finance:
  • Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans.
  • Identify solutions to enhance cost effectiveness and increase operational efficiency.
  • Implement and provide input into governance processes, systems and legislation within area of
  • Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
  • Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
Behavioral competencies:
  • Empathy and compassion.
  • Coordination and project management skills.
  • Ability to prioritize.
  • Attention to detail.
  • Ability to work in a stressful environment.
  • Self-starter must be able to work independently.
  • Excellent communication skills (both written and verbal).
  • Leadership skill.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

  • Occupational Therapist

    14 hours ago

    PortElizabeth, South Africa Career-seekers Recruitment Solutions Full time

    Our client, a renowned Home Health Care Services Provider is seeking to URGENTLY appoint a suitably qualified and experienced Occupational Therapist (OT) to be based in their Lawrence Offices, Kansas City, United States of America. MAIN PURPOSE FOR THE ROLE : To be responsible for evaluating, planning, and administering comprehensive occupational therapy...

  • Mechanical Service Technician

    1 week ago

    Portelizabeth, South Africa Staff Solutions Recruitment Full time

    The Mechanical Service Technician will be responsible for maintaining and repairing water treatment equipment. It will also include taking measurements of water quality and making adjustments to the chemicals used to make water portable and safe.Requirements: Technical / Mechanical Functions Attend to Routine and Emergency Mechanical and Technical...

  • Mechanical Service Technician

    1 week ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    The Mechanical Service Technician will be responsible for maintaining and repairing water treatment equipment. It will also include taking measurements of water quality and making adjustments to the chemicals used to make water portable and safe.Requirements:Technical / Mechanical FunctionsAttend to Routine and Emergency Mechanical and Technical Breakdowns,...

  • Junior ICT Support Technician

    24 hours ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    Requirements:Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+.Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP advantageous.Minimum of 6 months internship experience in ICT.Driver's license and must be willing to work the required ICT shift structure working...

  • Service Technician

    3 days ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    Requirements:Grade 12 essential. Technical qualification will be advantageous.Experience in the installation and maintenance of laundry dosing equipment.Experience in the maintenance and repairs of industrial dish-machines.A keen eye for detail and desire to troubleshoot/probe further.Valid drivers license and reliable transport.Responsibilities, but not...

  • Service Technician

    24 hours ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    To provide a professional installation and maintenance of dosing equipment to customers.KEY PERFORMANCE AREASBusiness DevelopmentMaintain brand reputation and ethos of business in a professional manner.Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.A client call planner must be completed...

  • Site Manager ELECTRICAL PROJECTS

    4 weeks ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    An Electrical Contractor is currently recruiting for a site manager to manage the project at specific sites. Co-ordination and supervision of the teams, ensuring compliance with health & safety legislation, managing the project timelines and budgets, communicating with clients, contractors, and other stakeholders. The site manager is responsible for ensuring...

  • CBU 413434 - Professional Civil Engineer / Technologist

    3 weeks ago

    PortElizabeth, South Africa Professional Career Services Full time

    Employer Description Our client is a medium sized national consulting engineering firm specializing in civil, structural, mechanical and electrical engineering services, and project management and environmental consulting Job Description You will be responsible for the following in the main: Planning, design and contract administration of civil engineering...

  • Administrator - Financial Services

    3 days ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    Minimum requirements:Relevant tertiary qualification advantageous.Minimum of 4 years extensive administrative experience; preferably in the financial services space.Good written and verbal communication skills.Computer literate.Must be able to work under pressure.Attentive to detail.Key Responsibilities:Liaising with clients.Data capturing.Processing of new...

  • Administrator - Financial Services

    4 days ago

    Portelizabeth, South Africa Headhunters Full time

    Minimum requirements: Relevant tertiary qualification advantageous. Minimum of 4 years extensive administrative experience; preferably in the financial services space. Good written and verbal communication skills. Computer literate. Must be able to work under pressure. Attentive to detail. Key Responsibilities: Liaising with clients. Data capturing....

  • Key Accounts Manager

    3 weeks ago

    PortElizabeth, South Africa Hlabahlosile Full time

    Requirements Minimum of 2 years experience in Freight Forwarding environment end to end process Minimum of 2 years experience working in a client retention capacity Client liaison Forwarding experience Proven track record of service excellence Experience in managing freight RFQs and tenders

  • Business Development Manager

    4 weeks ago

    PortElizabeth, South Africa Adzuna ZA B C2 Full time

    Bachelors degree in engineering or related qualificationCAD Software.RFQ process; APQP &PPAP.ISO Standard.IATF 16949.Risk Assessments3-5 years of sales or customer experience.5 years in a similar role.Automotive Industry experience will be highly advantageousNew Business Development:Prospect for potential new clients and turn this into increased business....

  • Business Development Manager

    3 weeks ago

    PortElizabeth, South Africa Platinum Placements Full time

    Bachelors degree in engineering or related qualification CAD Software. RFQ process; APQP &PPAP. ISO Standard. IATF 16949. Risk Assessments 3-5 years of sales or customer experience. 5 years in a similar role. Automotive Industry experience will be highly advantageous New Business Development: Prospect for potential new clients and turn this into increased...

  • Plant Manager

    3 weeks ago

    Portelizabeth, South Africa Staff Solutions Recruitment Full time

    As the Cement Grinding Unit Head, you will be responsible for overseeing the efficient operation and management of a cement grinding unit located in South Africa. This role involves leading and coordinating all aspects of the cement grinding unit's activities to achieve production targets, quality standards, and operational excellence. You will be...

  • Safety Officer

    3 weeks ago

    Portelizabeth, South Africa Headhunters Full time

    Requirements: A minimum of 3 years work-related experience in a manufacturing environment Grade 12 Certificate. National Diploma in Safety Management (preferable) or equivalent and / or at least SAMTRAC. OHS Act, ISO, Environmental, Noise & Energy knowledge of requirements. Knowledge of all relevant safety systems and procedures (DIFR, IOD reporting etc.) MS...

  • Safety Officer

    1 month ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    Requirements:A minimum of 3 years work-related experience in a manufacturing environmentGrade 12 Certificate.National Diploma in Safety Management (preferable) or equivalent and / or at least SAMTRAC.OHS Act, ISO, Environmental, Noise & Energy knowledge of requirements.Knowledge of all relevant safety systems and procedures (DIFR, IOD reporting etc.)MS...

  • Safety Officer

    3 weeks ago

    Portelizabeth, South Africa Staff Solutions Recruitment Full time

    Educational Qualifications: Grade 12 Certificate National Diploma in Safety Management (preferable) or equivalent and / or at least SAMTRAC OHS Act, ISO, Environmental, Noise & Energy knowledge of requirements Knowledge of all relevant safety systems and procedures (DIFR, IOD reporting etc.) Experience and Requirements: A minimum of 3 years work-related...

  • Safety Officer

    1 month ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    Educational Qualifications:Grade 12 CertificateNational Diploma in Safety Management (preferable) or equivalent and / or at least SAMTRACOHS Act, ISO, Environmental, Noise & Energy knowledge of requirementsKnowledge of all relevant safety systems and procedures (DIFR, IOD reporting etc.)Experience and Requirements:A minimum of 3 years work-related experience...

  • Sales Manager

    6 days ago

    Portelizabeth, South Africa Adzuna ZA B C2 Full time

    Position: Sales Manager & Shipping Co - Ordinator Industry: Distribution, Warehousing, and Freight Location: Port Elizabeth - Eastern Cape Salary: Market Related Depending on Experience Benefits: Provident Fund, Medical Aid (salary sacrifice), Discretionary Performance Bonus Minimum job requirements:Grade 12 with mathematics or relevant tertiary...

  • Sales Manager

    6 days ago

    Portelizabeth, South Africa Hutech Head Office Full time

    Position: Sales Manager & Shipping Co - Ordinator Industry: Distribution, Warehousing, and Freight Location: Port Elizabeth - Eastern Cape Salary: Market Related Depending on Experience Benefits: Provident Fund, Medical Aid (salary sacrifice), Discretionary Performance Bonus Minimum job...