Internal Account Manager

4 weeks ago

Durban, South Africa Adzuna ZA B C2 Full time

JOB TITLE: Internal Account Manager – Channel Sales

AREA: Durban, Kwa-Zulu Natal, South Africa

INDUSTRY: ICT Sales

Salary / CTC: R 24 000 – R 26 000 (depending on current earnings, experience and qualifications)

Report to: Sales Manager

Job Summary:

The purpose of this Internal Account Manager position is to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.

Key Responsibilities:

  • Ensure the development of profitable sales and the achievement of sales targets in the Durban region
  • Responsible for the internal management of strategic account set
  • Contact customers proactively to follow up on quotes and opportunities
  • Attend to and initiate sales calls
  • Develop and maintain strong customer relationships understanding their business needs,
  • challenges, and opportunities
  • Identify and build relationships with key stakeholders
  • Build an active customer base, identifying sales opportunities and growing business revenue
  • to achieve a sales budget on a continuous basis
  • Implement the agreed business sales strategy
  • Maximize sales by expanding orders and upselling
  • Support the External Sales team in implementing sales strategy and in developing new sales
  • opportunities
  • Serve as the primary point of contact for customers
  • Act as liaison between customers and Company departments to communicate and co-ordinate
  • deliveries, general information, ETAs, and provide feedback
  • Provide exceptional customer service by promptly addressing queries, resolving issues,
  • addressing complaints, and ensuring SLAs are met
  • Prepare and compile all quotations as per specifications
  • Process orders
  • Process relevant delivery notes and documentation
  • Meet and exceed the agreed SLAs on quoting and deliveries
  • Negotiate prices to achieve sales targets
  • Follow up on orders with other departments to meet SLAs
  • Update the External Account Managers daily, providing them with feedback on accounts
  • Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports
  • Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements
  • Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices
  • Attend product training and acquire updated knowledge in terms of brands, products, and operating processes
  • Update stock reports, backorders, and orders received on a daily basis
  • Liaise with clients as well as partners on daily queries
  • Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters
  • Attend Sales and Brand events

EXPERIENCE AND KNOWLEDGE:

  • A minimum of two (2) years of Account Management and Sales Experience
  • Distribution experience is advantageous
  • Understanding and/or experience within the ICT distribution industry
  • Working experience in a customer service environment
  • Experience preparing and presenting quotations
  • Experience developing sales plans and closing deals

SKILLS AND EDUCATION:

  • Matric is essential
  • A tertiary qualification in Sales, Business Management or IT will be an advantage
  • Proven sales skills/ability
  • Excellent verbal and written business communication skills
  • Excellent interpersonal skills
  • Good attention to detail
  • Developed negotiation skills
  • Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
  • Technology driven
  • Able to complete basic calculations (ability to work with numbers)

PERSONAL ATTRIBUTES AND QUALITIES:

  • Able to work in a pressured environment, to chase and meet targets
  • Passionate about sales
  • Excellent communicator
  • Enjoys building customer relationships
  • Good at collaboration and working as a team
  • Good conflict management skills
  • Interested in IT products and technology
  • Strong administrative abilities
  • Self-managed and able to take accountability
  • Proactive individual with high energy
  • Analytical thinker with the ability to problem-solve

COMPLIANCE COMPETENCIES

  • Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
  • Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

EXTRAS

Travel Required: No

Driver’s License & Vehicle: Yes

Grooming: Must be well-groomed and present a positive corporate image

Languages: English

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