Account Manager

2 months ago

Durban, KwaZulu-Natal, South Africa The Legends Agency Full time
Job Title: Account Manager

Job Summary:

The Legends Agency is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing relationships with key stakeholders to ensure account retention, addressing day-to-day operational queries, and driving the growth of business in the designated channel.

Key Responsibilities:

  • Customer Strategy Development:
    • Develop and set customer strategies for the designated area, aligned with company and customer objectives.
    • Obtain sign-off across the business on strategy to ensure alignment.
    • Establish and implement key performance indicators (KPIs) in line with the agreed strategy.
  • Relationship Management:
    • Set and review KPIs for customers, ensuring compliance from both the customer and The Legends Agency.
    • Identify opportunities to build strategic partnerships by exploring areas for collaboration.
    • Manage internal business functions to ensure they meet the agreed KPIs.
    • Address and resolve customer queries and concerns promptly and effectively.
  • Business Development:
    • Identify and pursue opportunities for expansion within your area of responsibility.
    • Align The Legends Agency's business capabilities with customers needs by identifying and proposing appropriate service solutions.
    • Work with the Commercial Team to guide discussions and negotiate commercial agreements with customers.
    • Implement rate reviews and increases as necessary to maintain the profitability of your area of responsibility.
  • Supply Chain Efficiencies:
    • Work closely with the Supply Chain team to deliver efficiencies and negotiate with customers on agreed improvements.
    • Build and maintain relationships between the Supply Chain team and customers to optimize their supply chains.
    • Actively manage the Sales and Operations Planning (S&OP) process within your area, focusing on key cost drivers such as stock cover and SKU cover.
  • Self-Management:
    • Take full ownership and accountability for tasks, demonstrating effective self-management in planning, prioritizing, and personal development.
    • Ensure that the quality and productivity standards of work are consistently and accurately maintained.

Requirements:

  • Education: Bachelors Degree or equivalent in a relevant field.
  • Experience:
    • 3 years of account or general administration experience, preferably in an FMCG environment.
    • 5+ years of experience in supply chain management.
  • Skills and Competencies:
    • Strategic Thinking: Ability to set and implement strategic objectives.
    • Relationship Building: Strong interpersonal skills to build and maintain strategic partnerships.
    • Problem-Solving: Excellent analytical skills to identify opportunities and solve problems effectively.
    • Negotiation: Proven experience in negotiating commercial agreements and rate reviews.
    • Supply Chain Knowledge: In-depth understanding of supply chain processes and S&OP management.
    • Self-Management: Demonstrated ability to manage time effectively, prioritize tasks, and maintain high productivity and quality standards.

Reporting and Performance:

  • Reporting Line: Directly reports to the Customer Executive.
  • KPI Monitoring: Regular monitoring and reporting on customer KPIs, business development progress, and supply chain efficiencies.

Geographic Scope:

  • Area of Responsibility: Durban and surrounding regions with national interactions as needed.

Key Relationships:

  • Internal: Collaboration with Supply Chain, Commercial, and Operations teams.
  • External: Regular interaction with key customer accounts and stakeholders.

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