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Sales and Service Operations Manager

2 months ago

Durban, KwaZulu-Natal, South Africa Profile Personnel Full time
Job Title: Sales Support Specialist

We are seeking a highly skilled Sales Support Specialist to join our dynamic team at Profile Personnel. As a key member of our sales team, you will play a crucial role in driving sales growth and excellence in a fast-paced environment.

Key Responsibilities:
  • Manage sales pipeline and update CRM system with relevant information
  • Prepare contracts and reports, coordinate appointments and meetings
  • Communicate with internal departments to ensure timely delivery of data and resolution of issues
  • Provide administrative support and handle general inquiries
  • Act as liaison between various branches of the company and customers
  • Provide feedback to management
Key Skills:
  • Strong communication and organizational capabilities
  • Technical knowledge and interpersonal abilities
  • Ability to manage multiple tasks and deadlines
  • Proficient in using CRM systems, MS Office, email, and online platforms
  • Positive attitude and service-oriented mindset
  • High level of mathematical ability and practical Excel knowledge
  • Problem-solving and methodical approach
  • Accuracy and attention to detail
Responsibilities Include:
  • Preparing sales reports, analysing sales data, and generating sales forecasts or performance reports
  • Extracting data needed by management
  • Responding to data-related queries and analysing data to identify trends
  • Producing reports and charts, communicating trends, and presenting information generated from data
  • Developing monthly sales reports, verifying sales targets are met, and reporting any deviations
  • Suggesting process improvements or automation initiatives to streamline sales operations
  • Providing feedback and recommendations to sales and management teams based on analysis and observations