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Customer Representative
5 months ago
The role of Customer Representative for My Wardrobe Promotions focuses on managing client relationships within an allocated client base through sales of our branded promotional items, apparel and corporate gifts. Duties include sourcing, quoting, closing
sales and overseeing production through to delivery to client. This is effectively the process of generating and producing new business.
DUTIES
Sourcing
Request for quote: Receive request for quote from client and make use of the My Wardrobe Promotions Supplier Database to source products from our suppliers as required by the client.
Pricing and turnaround times: Obtain the best possible pricing, check stock and turnaround times are sufficient.
Supplier database: Maintaining and updating the information in the Supplier
Database is required.
Quoting
Quickbooks: Quotes are compiled and pricing calculated in Quickbooks.
Meeting clients needs: The client should be presented with an appropriate range of options which fit within their budget and other requirements such as colour, size or functionality.
Presentation of quotation: The Quickbooks quote is included in the email in which pictures of the options are displayed. These pictures should be presented with the clients logo as an example of the branding which will take place on the product wherever possible.
Disclosure: All details pertinent to the order are to be communicated at this stage including expected lead times
Pricing: The Account Manager is responsible for calculating selling prices according to guidelines given. Factors to consider include quantity, collections and deliveries needed to complete order, size and nature of physical goods to be transported and additional work required to compile order such as packing/wrapping.
Follow up: All quotes must be followed up on to increase conversion ratio and ensure continued sales
Signoff: Receive order signoff from client and respond with sales order confirmation. Capture all necessary information in Quickbooks and JobTracker
The Production process
Purchase orders: Generate Purchase Orders for the required products and send to the suppliers concerned. Follow up with supplier to ensure receipt and queuing of job.
Logistics: Schedule provisional collections and deliveries for our driver in his diary of all points required to complete the order.
Supplier invoices: Receive supplier invoices; carefully check the items, quantities and pricing on the invoice before submitting for approval and payment.
Logos and branding: Send logos and layouts for branding while specifying any other important information like positioning, sizing and pantone colours to be used.
Layouts and approval: Forward the layout to the client to obtain approval.
Follow up: Follow up daily with suppliers to ensure the order is on track and update the JobTracker with the status of the order accordingly.
Delivery
Quality control: All complete orders must be thoroughly checked and counted.
Substandard workmanship must not be accepted and should be rectified or replaced.
Delivery and invoice email: A courteous email must be sent to the client prior to delivery confirming estimated delivery time.
The invoice is to be attached to this email and the client should be thanked for placing their business with My
Wardrobe Promotions.
It is critically important that throughout the above process the clients expectations are set and managed.
The client must be kept informed constantly.
New business
Prospecting: Although the majority of clients are provided by the company,
