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General Manager Customer Success

3 months ago

Western Cape, South Africa Adzuna ZA B C2 Full time

Our client (leading digital parking management platform) is seeking a hands-on General Manager (Customer Success) to lead operations across customer support, client success, installation project management, and onboarding.

Main job function

  • Customer Support Management
  • Client Success (Landlords and Operators)
  • Onboarding, Installations, and Training
  • Project Management
  • Sales & Business Development
  • Strategic Leadership
  • Product & Service Development
  • Data & Reporting

Qualifications

Completed Matric. Degree / Diploma will be advantageous

Experience/Criteria

7+ years in senior customer support, client success, or general management, preferably in property, tech, or Saas.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Experience in onboarding and training for complex software solutions.

Ability to manage multiple projects and stakeholders simultaneously.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.