Airfreight Import Controller

1 week ago

Johannesburg, Gauteng, South Africa DHL Full time

Airfreight Import Controller


Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.

Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.


Global Forwarding Freight - South Africa has an opening for an
Airfreight Import Controller where you will be the single point of contact for all freight requests and information, coordinate the delivery and follow up of air shipments on behalf of customer, process, handle and distribute all required documents in the receiving areas, perform booking and booking optimization according to internal guidelines as defined by Product, ensure customer requirements are met and takes corrective actions in case of deviations from customer requirements and ensure documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures. Join us now in connecting people and improving lives.

In this Airfreight Import Controller position

  • You will provide front line contact with customer.
  • You will be liaising with overseas stations and suppliers in order to arrange shipments.
  • You will be monitoring and following up on shipments until delivery.
  • You will create/confirm transport order to ensure delivery of the shipment to the final customer.
  • You will perform booking and booking optimization according to internal guidelines as defined by Product.
  • You will prepare, control and distribute all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
  • You will be managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
  • You will perform IT systems related tasks to provide up to date information on shipment.
  • You will be attending to client queries as required and making sure all operational KPI's are met and maintained.
  • You will prepare monthly KPI reporting if required and handle customer complaints.
  • You will develop and maintain customer relationships with existing customers.
  • You will manage the clients' requirements outlined on client SOP and DHL GF Standard Work Manuals.
  • You will assist Airfreight Import Manager to meet department targets.
  • You will participate in joint Sales visits if necessary and identify and report new possible business opportunities.
  • You will maintain good relationships with colleagues in various operations.
  • You will coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
  • You will maintain excellent relationships with suppliers and monitor shipments on a daily basis.
  • You will be keeping record of the status of shipments and raising CCM's and OI's where required.
  • You will capture and monitor system time stamps required for client status reports and KPI's.
  • You will constantly be demonstrating and living the values of DHL

Now, here's what we need from you

  • Must have a Grade 1
  • Tertiary education including diploma will be an advantage
  • 5 years' experience directly related to the duties and responsibilities specified

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

Why join DHL Global Forwarding?


Our
TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.

The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,
when people think of forwarding; we want them to think DGF because we have:

  • The
    largest global network with more than ~30,000 passionate employees
  • The most
    efficient processes and
    fastest response times:
  • The
    best solutions and
    best customer service

Our Vision:
The Logistics Company for the World.

Our Mission:
Excellence. Simply Delivered.

Our Purpose:
Connecting People, improving lives.

Our Values:
Respect & Results

Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility

  • DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color,

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