Imports Supervisor

2 weeks ago

Johannesburg, Gauteng, South Africa The Working Earth Full time

We are seeking an experienced and dynamic Imports Supervisor to oversee and manage our import activities. This role requires strong leadership skills, excellent organizational capabilities, and a deep understanding of import/export processes, including seafreight and airfreight.

Key Responsibilities:
  • Supervise and coordinate daily import activities, ensuring safe, smooth, and efficient operations.
  • Provide assistance to the Business Unit Manager with daily operations and staff supervision.
  • Oversee the collection of clearance documents and supervise employees responsible for this function.
  • Handle reefer shipments, inspections, and delivery processes.
  • Resolve unbilled queries and debtor queries efficiently.
  • Conduct daily meetings with staff to ensure departmental and client objectives are met.
  • Manage complex shipments and work after hours or on weekends when required.
  • Assist with the quality control of forwarding invoices and pro-forma invoices before final posting.
  • Maximize customer satisfaction through effective coordination of forwarding, invoicing, customs, and related activities.
  • Attend client visits and team meetings to ensure excellent client service.
  • Manage staff performance reports and client status reports.
Skills and Qualifications:
  • Minimum of 5 years of experience in import/export, seafreight, airfreight, or forwarding.
  • Proven experience in a supervisory role.
  • Excellent computer literacy, particularly in Outlook and Excel.
  • Advanced knowledge of CargoWise.
  • Excellent communication skills, both written and verbal.
  • Ability to lead and manage staff effectively.
  • Sound working knowledge of state vet-related documents, road freight, and rail industry.
  • Excellent knowledge of national ports and their operations.
  • Matric/Grade 12 is required; a relevant tertiary qualification is highly advantageous.

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