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Claims Admin Team Leader

3 months ago

Cape Town, Western Cape, South Africa RGA Full time

Position Overview

The Claims Administration Team Lead is responsible for the day-to-day management of the Claims Administration team responsible for ensuring that the South Africa based Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications, for South Africa.

This role ensures that standard processes and procedures are adhered to across the EMA region in order for RGA to benefit from efficient working practices and to maximise individual development.


Responsibilities

  • Ensure that claims relating to SA business are administered appropriately through the RGA chain of companies, external retro companies and the International Retro Pool.
  • Manage the work which includes tracking and reporting on progress.
  • Document claims processes and procedures, indicating where any variation exists, either by country, system or client.
  • Ensure that the company's claims administration standards and time service requirements are applied to the handling of all business received.
  • Provide claims administration data for input to accounting records, valuation systems and regulatory returns.
  • Ensure claims administration data is provided to retrocession clients, including International Retro Pool, in a timely and accurate manner.
  • Undertake client audits, assurance reviews and visits and engage with Internal Audit to ensure risks are handled / mitigated appropriately.
  • Seek feedback from other departments who interact with the claims administration team.

Requirements Required**:

  • Bachelors degree/qualification would be advantageous
  • Have a minimum of 5 years previous experience of working in a team leader role.
  • Minimum of 5 years in the insurance industry.
  • Experience in the life insurance industry is advantageous.
  • Proven track record of coaching, developing, and mentoring direct reports.
  • Strong skills in MS Excel.
  • Superior oral and written communication skills
  • Effective interpersonal skills; with the ability to interact with employees at all levels and across different departments
  • Ability to focus on priorities, targets and deadlines
  • Ability to plan and manage resources within the team as well as owns time, handling several projects at once, if required, and delivering them to agreed schedules

Preferred:

  • Understanding the concept of Reinsurance

Job Reference:
SA00351