Business Service Lead
2 weeks ago
Business Segment:
Business & Commercial Banking
Location:
ZA, GP, Johannesburg, Baker Street 30
Proactively drives all lifecycle activities relating to business ITservices in the portfolio in consultation with the Product Owner,supported by Feature and Component teams and the Release TrainEngineer.
Formally defining the service (understanding allapplications, systems, vendors etc. that form part of service);setting the service strategy, and planning roadmaps that will covernon-functional requirements and improvement of service.Define all assigned business service(s), describing each service, detailing its scope andarticulating its value proposition to the business in terms of business needs it meets andbusiness outcomes it supports.
Liaise with Solution Architecture with regards changes and enablers required to successfullysupport the product deployment.Stay informed on audit findings and potential impact on the service offering.
Create and execute according to the IT strategy based on the complexity of the service andtaking into account value of the TCO budget.
Monitor service delivery against agreed quality levels and transparent internal costing models,driving out service exceptions and escalations.Ensure disaster recovery (DR) and business continuity is regularly tested for the service byplanning and agreeing the schedules as part of the PI planning.
Develop and cultivate relationships with RTEs, Feature and component teams and take acollaborative approach to utilising technology to help achieve PI Objectives.
Qualifications Minimum Qualifications Type of Qualification:
Post Graduate Degree
Field of Study:
Information Technology
Other Minimum Qualifications, certifications or professional memberships
ITIL V3/V4 Foundation, SAFE Agile Certification. Experience Required
8-10 years Technology &Operations -Require Business
Partner service andsupport expertise andknowledge. Financialanalysis knowledgeand knowledge ofservice pricingmethods andtechniques.
Global mind-set with theability to developstrategy and translateit into actions anddeliverables; Strongunderstanding of thebusiness climate andtechnology needs incompany locationsglobally, Agile workingpractices and LEAN &SCRUM proficiency.
Exposure andknowledge of allaspects of ICTmanagement anddelivery.Additional Information
Developing StrategiesFollowing ProceduresExploring PossibilitiesGenerating IdeasProviding InsightsService Management ProcessesInformation Security ManagementKnowledge of Banking & Financial Service
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