Regional Admin Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

Regional Admin ManagerIntroductionJob Purpose:
The incumbent will lead a team of sales and technical coordinators in support of districtactivities.

This role supports the broader district team in execution of their duties by enablingadministrative effectiveness Across a variety of processes.

The position is also a customer facingposition and it is expected that the incumbent Assist the district staff and other matrix functions in theresolution of customer queries and complaints.

The role requires the incumbent to ensure complianceto Fidelity ADT policies and procedures with a view to continuously Improve their service to bothinternal and external customers.


Minimum RequirementsMinimum qualifications and experience:

  • 3-year Diploma or Degree; and
  • 2-4 years managerial.
Behavioural Competencies

  • Excellent attention to detail;
  • Excellent communication & writing skills;
  • Exercise initiative;
  • Must be efficient, accurate and have a passion for service excellence;
  • Drive for results;
  • Organised;
  • Building effective teams;
  • Interpersonal savvy;
  • Motivating others;
  • Problem solving;
  • Meeting deadlines; and
  • Continuous Improvement.
Job SpecificationMain duties & ResponsibilitiesEfficient and effective management of sales and technical processes for the branch, including but notlimited to:

  • Sales lead processes;
  • Sales paperwork submission to OTC;
  • Technical installation bookings;
  • Stores picking slip processes;
  • National Key account processes - technical;
  • Technical dealer processes;
  • Technician quote processes;
  • LSS processes;
  • Ensure maximum productivity of technical and sales administration resources;
  • Direct people management of sales and technical coordinators; and
  • Complete all necessary paperwork for the successful recruitment of terminated staff or newpositions;
  • Managing regional payroll processes; and

Managing regional Capex may become available:

  • People management, including all HR related Issues and staff development;
  • Identify training and development needs among staff and coach accordingly; and
  • Work closely with the staff members to identify and solve queries

Managing matrix SLA's:

  • Action any specific SLA requirements for district;
  • Hold functional teams accountable for delivery on SLA terms;
  • Proactively establish and maintain effective working team relationships with all supportdepartment;
  • Customer complaint handling;
  • Take ownership of escalated queries, ensuring resolution and follow up with customers;
  • Assist District Manager and district staff to resolve complaints in an effective and efficientmanner; and
  • Ensure required EHS standards and targets are communicated, executed upon, and achieved. 11 people have applied for this job. 716 people have viewed this job. About Fidelity Services GroupFidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
Excellence in service delivery and implementation are fundamental to our impressive track record.

By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement.

With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market#J-18808-Ljbffr

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