Repairs Clerk and Customer Service Agent

1 week ago


Cape Town, Western Cape, South Africa Ciovita Full time

We are looking for a highly organised and detail-oriented customer service agent to oversee the repair process and ensure exceptional customer satisfaction.

As a customer service agent, you will play a vital role in managing and coordinating the repair process, ensuring timely resolution of customer issues.


Responsibilities:


Serve as the primary point of contact for customers throughout the repair process, providing updates and addressing any concerns or inquiries.

Coordinate and schedule alteration appointments, ensuring completion of repairs within 7-10 work day lead time.
Collaborate with quality controllers, machinists and the factory to ensure accurate diagnosis, repair, and quality control of customer products.
Monitor repair progress, ensuring adherence to service level agreements and customer expectations.
Maintain accurate records of repair activities, including documentation of customer interactions, repair details, and any additional actions taken.
Proactively identify opportunities for process improvement and implement solutions to enhance the overall repair experience for customers.

Requirements:

Previous experience in a customer service role, preferably in a repair or technical support environment.
Strong organisational skills with the ability to manage multiple repair cases simultaneously.
Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to customers.
Proficiency in using customer service software and tools to track and manage repair cases.
Detail-oriented mindset with a focus on accuracy and quality control.
Ability to remain calm and composed in high-pressure situations, ensuring a positive customer experience.
Strong problem-solving skills, with the ability to think critically and provide effective solutions.
Flexibility to adapt to changing priorities and work collaboratively with multiple departments.
A customer-centric approach with a genuine passion for delivering exceptional service.

  • Cape Town, Western Cape, South Africa Fixmasters appliance Repairs Full time

    Fixmasters Cape Town are looking for an experienced and knowledgeable Appliance Repair Service Technician to join our team. In this position, you will respond to calls from customers that require service or answer questions about the functioning of new appliances.An Appliance Repair Service Technician's responsibilities include having a deep understanding of...


  • Cape Town, Western Cape, South Africa Dot Service Pty(Ltd) Full time

    These jobs were popular with other job seekers Temp with possibility of going permanent Full Time Published: 1 day ago EE/AA, Non EE/AA Easy apply Introduction Our Automotive Client in Wynberg, Western Cape is Urgently looking for an Automotive Service Advisor. Duties & Responsibilities Greet customers and offer excellent customer service Handle and...


  • Cape Town, Western Cape, South Africa Quality Connect Staffing Full time

    They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.Job Overview:As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (CPT) Full time

    URGENT:Customer Service AgentsPlease note that this is an entry level position.Must have customer service experience.We are seeking customer service agents for a Call Centre BPO located in Town. Basic + Medical and Pension benefits Permanent call centre opportunity Must be able to work rotational shifts for a USA campaign Transport after 7pm Nightshift...


  • Cape Town, Western Cape, South Africa CareerBox Full time

    Careerbox Cape Town is looking for customer service agents for an Australian campaign.Duties & Responsibilities Those who are successful in this role tend to enjoy interacting with customersand providing exceptional customer services. They have a good understanding of professional customer service and understand the need for insurance. Successful applicants...

  • Custom Entry Clerk

    1 week ago


    Cape Town, Western Cape, South Africa RPO Recruitment Full time

    RPO Recruitment is currently seeking a friendly and organized Custom Entry Clerk to join our client's logistics team in Cape Town. As a Custom Entry Clerk, you will be responsible for handling import and export customs clearance processes, ensuring compliance with customs regulations and facilitating the smooth flow of goods.With your expertise in customs...


  • Cape Town, Western Cape, South Africa abc Full time

    Customer Service agent with minimum 1 year of experience in an international BPOoffice based in Cape Town CBDshift from 2 pm to 2 amneeds to be South African citizenno criminal recordno bad debtsmatric certificate


  • Cape Town, Western Cape, South Africa Africa Direct Group Life and Investments Full time

    Customer Care Position x2We are looking for a motivated Insurance Customer Care agent to join our dynamic Customer Care team.Duties and Responsibilities: Maintain, manage, and grow relationships with customers. Carry out clerical duties, including answering phones and preparing documents. Identify and assess customers' needs to achieve satisfaction. Handle...


  • Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and...

  • Custom Entry Clerk

    1 week ago


    Cape Town, Western Cape, South Africa RPO Recruitment Full time

    RPO Recruitment is currently seeking a friendly and organized Custom Entry Clerk to join our client's logistics team in Cape Town. As a Custom Entry Clerk, you will be responsible for handling import and export customs clearance processes, ensuring compliance with customs regulations and facilitating the smooth flow of goods.With your expertise in customs...


  • Cape Town, Western Cape, South Africa Shift Full time

    Job Title:Operations & Customer Service AgentLocation: Cape Town (working from home)Contract: 3 months contractHours: Full time - 45 hours per weekShifts:Between 8am and 11pm (UK time) - Any 5 out of 7 days per weekSalary: R8,500 to R12,000 per monthEquipment: Laptop, screen and UPS suppliedShift is a rapidly growing marketplace disrupting the logistics...


  • Cape Town, Western Cape, South Africa SPARK Schools Full time

    Watch our Vision Video: Take a tour of our Website: SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Role PurposeThe purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support,...


  • Cape Town, Western Cape, South Africa Dash BPO Full time

    We are searching for dedicated contact center agents that are real customer centric and looking to grow and develop within an organization.To succeed as a call center agent, you need to have a strong sense of resilience and be able to handle a high-pressured environment. Correctly manage time during contact without neglecting quality objectives (Doing the...


  • Cape Town, Western Cape, South Africa Ignite Fitness Full time

    Don't be ordinary, be EXTRA-ORDINARY and join South Africa's fastest growing international gym company todayIgnite Fitness requires the services of a meticulous, well-spoken and customer-centric Customer Services Agent to join its current staff complement at the Head Office of the company situated in Durbanville, Cape Town.We're looking for an individual...


  • Cape Town, Western Cape, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company's objectives by providing administrative support to ensure the efficient operation of the Department and Office.KEY JOB FUNCTIONS: Accurately operate...


  • Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Centre AgentRequirements:Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of...


  • Cape Town, Western Cape, South Africa Cape Union Mart International Full time

    Our Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives.The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively...


  • Cape Town, Western Cape, South Africa Tower Group Full time

    Our client offering Courier services is looking for Customer Service Agents to join their Team located near Cape Town airport. Someone who is customer focus and experience with customer services within Logistics and Supply chain.Requirements: Customer Services experience Excellent communication skills Customer focused & sales orientated Peoples' person...