Debt Counsellor Support: Sso Specialist and General

2 weeks ago


Centurion, Gauteng, South Africa Octogen Pty Ltd Full time

Purpose of Role:


Assist with the cancellation and resolution of SSO (Salary Stop Orders) as part of the Debt Counselling process to increase client's affordability.

Build strong relations with creditors in support Sales and Debt Counselling team with queries to support the companies' goals and targets.


Key Performance Areas

  • Follow up on instructions received from DC regarding Salary Deductions.
  • Ensure SSO letters for HR and Credit Providers are complete and correct.
  • Contact the client to make sure he/she understands that the SSO must cancelled by the client at his HR department.
  • Ensure the client has a copy of this letter to take to HR.
  • At 17.2B stage check all COBs method of payment.
  • Contact the credit providers to ensure the SSO are cancelled.
  • Contact the HR Department, build a good relationship to ensure SSO will cancel in time.
  • Once the SSO is cancelled ensure notes are made and the DC is informed in order do an updated proposal.
  • Do a weekly SSO report to ensure SSO's are dealt with prior to 1st payment date.
  • Assist with general queries and refunds within the new business space.
  • Must have own transport with Code 8 license and willing to travel.

Necessary Skills & Attributes

  • Team player with the ability to interact at all levels.
  • Good written and verbal communication in English and African languages.
  • Ability to work with minimum supervision to meet tight deadlines as per the time frames dictated by the Task Team Agreements and NCA
  • High attention to detail (with the ability to maintain high levels of concentration for long periods at a time.)
  • Cultural sensitivity. Empathy. Negotiation and good communication skills
  • Understand the Debt review process and applicable Acts.

Required Qualifications & Experience

  • Matric / Grade 1
  • Qualified Debt Counsellor
  • Good verbal communication in English and African languages
  • 2 5 years' work experience in Debt Review environment
  • Knowledge and understanding of the NCAA, BCOE and Labour law.
  • PC Literate (Microsoft Word, Excel & Outlook) with a strong focus on Excel (for reporting and monitoring production stats.)
  • Must be able to communicate with the client, credit provider and employee in line with NCA and POPIA.
  • Code 8 Driver License

Pay:
R10 000,00 - R20 000,00 per month
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