Sales Support Administrator

2 weeks ago


Midrand, Gauteng, South Africa SA Home Loans Full time

KEY RESPONSIBILITIES:

  • Ensure all client, consultant and agent relationships are maintained.

Alignment to business driver/strategy

Effective Sales Support to Sales Consultants

  • Furnish a pipeline report daily Conduct ITC checks.
  • Ensure accurate client filing and data stor filing
  • Ensure Letter of acceptance is correctly taken on and allocated
  • In consultant's absence, contact client/manage communication
  • Assist consultant with queries.
  • Support in absence of consultants
  • Compile spreadsheets and perform calculations from banking account statements and income calculators.
  • Compile affordability calculations.
  • Perform Lightstone and Transunion searches
  • Contribute to positive branch morale
  • Observe agreed office hours.

Effective Client Liaison

  • Follow up on registration queries.
  • Liaise with clients, consultants and conveyancers.
  • Handle Resubmissions queries. Handle Quick Cash Queries.
  • Track Letters of Acceptance.
  • Close deals for consultants who are no longer employed with the company. Assist in defending NTU's and cancellations.
  • Assist with existing client matters where these cannot be referred to Administrator. Feedback to existing clients where applicable.

Adhoc duties

  • Relieve the Switchboard when necessary.
  • Assist with existing client matters where these cannot be referred to Administrator.

Aligned to values and self-development

  • Align personal values and team values to the company's culture and values.
  • Take responsibility for your personal development and career pathing.
  • Subscribe to the company's code of ethics.
  • Manage your behavior to enhance the reputation and brand of your department and the company at all times
  • Comply with all legislation governing the organisation
  • Supports and encourages the Amazing service culture
  • Promote unity in the Team

Requirements:

-
Minimum Qualification: Matric

-
Preferred Qualification: Certificate in Business Administration

Experience:

-
Minimum Experience: 2 to 3 years Admin/Sales Support experience in Finance/Banking Industry
-
Preferred Experience: 3 years plus experience in Sales Support in the Finance/Banking Industry

Generic Competencies:

  • Strong Admin skills
  • Meticulous and organised
  • Strong client service focus and good telephone etiquette

Technical Competencies:

  • Microsoft suite (Intermediate)
  • Data Capturing essential
  • Preferably bilingual

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Tygervalley,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

  • Admin: 2 years (preferred)


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