Senior Service Desk Analyst
2 weeks ago
Senior Service Desk Analyst
Acacium Group
Woodstock, Capetown
Full Time, Permanent Role
Competitive Salary
plus exciting benefits
Unlock your potential:
Do you want to make a significant impact in a market-leading and award-winning organisation? With technology playing a fundamental part of business strategy, and transformation enabling better collaboration, personalised ways of customer engagement, higher employee innovation and productivity, and more accurate insights from data this is the best time to join us and be integral to our company vision for the future.
Due to the growth and expansion of the Service Desk team, we have a fantastic opportunity for an experienced individual to join our dynamic team based in Cape Town, South Africa.
Providing expert support and advice to our groups businesses and playing an integral role in both day to day operations and continued enhancements of our workplace technology.
Every day you will
- Ensure all Acacium Group users are able to receive and use the software they need using centralised software deployment methods
- Regular test and deploy patches/updates to ensure software and apps remain current and free from known bugs or security flaws
- Ensure all devices connecting to the Acacium Group network are appropriately managed and kept compliant to security standards
- Use industry best practice to manage and deploy a standardised build to desktops and laptops as well as maintaining builds used on Remote Desktop Services/Virtual Desktops.
What's in it for you?
- Dedication to developing you and your career
- Opportunities to enhance your experience and skillset by moving across the global organisation
- Regular events and incentives, both locally and Groupwide
- Competitive salary, bonus and benefits
To thrive in this role, you must...
- Have experience in a similar role or of the core capabilities for the role
- Demonstrated ability to work in a fast paced environment
- Be experienced with MacOS support, RDS and Thin Client setup & support Mimecast
- Have experience with Network deployment of software, updates and patches
- Demonstrable experience supporting and troubleshooting IT Hardware, MS 365, MS Client OS
Join us and make a difference:
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.
Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.
We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives
**Our inclusion Movement
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