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Contracting Support Coordinator
2 weeks ago
JOB PURPOSE
- To ensure the accuracy of all rates loaded and meet client deadlines set by the Contracting GM. Provide support to frontfacing business units with all queries to ensure timely and efficient resolution.
QUALITY ASSURANCE
- Check rates and follow documented, stepbystep internal processes to complete files accurately.
- Assist with queries on contracts and rates from various brands.
- Communicate with the relevant Contracting Executive when necessary.
- Update the Error Tracking sheet.
- Load tBucks allocate points to backoffice staff, load supplier allocations on the system (annually), and assist with tBucks bookings for select management staff.
TEAMWORK
- Proactively participate in team projects, proposals, and activities.
- Assist in areas of expertise.
REPORTING
- Provide monthly updates on Error Tracking reports to GM.
- Submit monthly feedback report to GM including updates on tBucks, queries, and processrelated challenges.
- Continuously develop product knowledge.
- Matric / Grade 1 1 year of business administration skills.
REQUIRED SKILLS
- Knowledge of Southern Africa (tourist attractions, seasonality, routes, distances and driving times, places of interest, geography, transport infrastructure).
- Supplier knowledge (property grading and room configurations, vehicle capacity).
- Knowledge of the Tourplan system would be advantageous.
- Microsoft Office proficiency.
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