Commercial Applications and Systems Specialist

2 weeks ago

Cape Town, Western Cape, South Africa TransEra Solutions Full time

As Digital Trade Engagement Executive, you have the great opportunity to work with a highly motivated team on transforming the way, we engage and do business with our trade partners.


Reporting to the Capability Enablement Manager, you will mainly be looking after our Trade and Field Sales Force Tools, as well as OPEN Mobile, our Salesforce based, digital trade engagement solution.


As a custodian and community manager of the OPEN Mobile platform, iSMS, FPT, and others, you will be responsible for executing user-facing activities, improvements, and system support or managing 3rd parties where applicable.


You ensure the digital Trade and Field Sales Force engagement strategy is achieved by identifying capability gaps and opportunities in digitalizing and optimizing processes and implementing necessary capabilities.

You will assist in analysing capability requirements, specifications, facilitate testing and deployment of digital solutions and measure the impact thereof.


  • Your primary focus should be:
  • Drive the Optimization of the OPEN Mobile Platform (B2B)
  • Drive the Optimization of the current FSF tool iSMS and assist in identifying and implementing
a digital trade solution

  • Ensure adequate and continuous training, adoption and rapid acceleration of new digital trade
tools by the stakeholders

  • Maintain the various platforms and databases, set up sales cycles and provide every-day
support and issue resolution

KEY ACCOUNTABILITIES:

Trade Engagement:
a. UX/UI and Capabilities

i. Implement, optimise, and strengthen B2B digital capabilities both internally and with strategic partners; serve as a liaison between IT and business collaborators to support project deliverables via digital engagement platform

ii. Assist in identifying customer problems and investigate potential digital solutions to solve the problem

iii. Work with the Digital Trade Engagement team to continuously optimize the UX and UI of the OPEN Mobile platform including the optimization of the retailer journey on SF Marketing Cloud in order to increase retailer engagement

iv. Align with global and regional collaborators and support teams to ensure that the execution and local adaptation of digital capabilities are well optimised, including but not limited to presenting use cases, prioritising and planning activities, handling resources, and managing analysis, reporting, and recommendations

v. Measure impact of implementations and report back to the business

b. Maintenance and Support

i. Lead platform operations, including auditing, updating, and cleaning up the member base

ii. Support stakeholders resolving technical issues on a day-to-day basis

iii. Collaborate with IT team for second and third line support

c. Reporting

i. With the assistance of the Manager, ensure alignment with internal Key

Stakeholders and manage deliverables, deadlines, performance analysis and

reporting of activities, and KPI tracking

ii. Consistently analyse the performance of Digital Trade systems and activities'

and provide expert technical support to partners (Internal and External)

iii. Ensure regular reports on initiatives are compiled, analysed and distributed

to relevant stakeholders

iv. Assist in automating and maintaining reporting on PowerBI dashboards

v.

Ensure the availability of all relevant data from various data sources in a single view in order for the FSF to make informed decisions within their territories.

d. Adoption of Digital Solutions within the Organization

i. Ensure regular updates on all optimizations and implementations to key

stakeholders and the business

ii. Build and deliver trainings, in consultation with internal stakeholders, to

continuously keep the FSF and other key stakeholders up-to-date with the

evolving internal digital landscape

iii. Ensure change management and hyper care period after new

implementations

iv. Validate data integrity between iSMS, OPEN Mobile/Salesforce and the client

Sales Force CRM to identify opportunities for continued business

improvement

v. Use iSMS data to identify opportunities for expansion and targeting in OPEN

Mobile

vi. Engage with CRM and Digital Teams to understand opportunities for OPEN

Mobile

vii. Ensure data flows efficiently between the programs, identifying bottlenecks

and issues for rectification by the IT Team

Field Sales Force Tools:
a. Database management

i. Maintain iSMS and Talos database

ii. Action store, territory, user
- and product changes

iii. Ensure iSMS and FPT databases correspond b. Cycle and Call Card preparation

i. Prepare Cycles in iSMS and Windows in FPT in order for FSF to route ii. Prepare Call Cards based on business needs per cycle

c. Support

i. Assist users with technical issues

ii. Assist new users with routing d. Reporting

i. Draw, compile and distribute weekly and cycle-related reports

ii. Assist in automating and maintaining reporting via PowerBI and ensure all

stakeholders have the necessary access

MINIM

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