Account Coordinator

2 weeks ago

Durban, KwaZulu-Natal, South Africa Jonsson Workwear Full time

This role forms part of our Corporate Workwear Solutions (CWS) team; the sales channel focused on providing complete specialised workwear solutions for our corporate customers.

Our team is privileged to work with some of the most iconic South African brands and strives to take care of them brilliantly.


The Account Coordinator is responsible for looking after the CWS customer portfolio, ensuring open communication channels, and investigating key data to identify opportunities to ensure our customers are always well supplied and served exceptionally.


The main responsibilities of the role include:

  • Work closely with the CWS Leader to support and ensure that each of our CWS Customers receive the ultimate Jonsson Workwear experience.
  • Management and analysis of sales as well as maintaining relationships with specific CWS customer accounts.
  • Maintain strategic customer awareness through a detailed understanding of the customer, their needs and requirements; being proactive in preempting customer requests.
  • Work closely with the Sales, Operations, Product and Brand Communications teams to ensure that each customer is looked after brilliantly.
  • Work on stock tracking systems, as well as product lifecycle management tools, to ensure stock levels are maintained.
  • Track, manage, cost and signoff of all new product developments.
  • Communicate new launches, product innovation and promotions to customers through collaboration with the Brand Communications team.
  • Track budgets, launches, annual rollouts and sales to ensure continuous customer supply demands are met.
  • Track daily sales schedule.
  • Preparation of meeting packs prior to monthly customer interactions.
  • Asking the how and why; generating logical ways to improve the forecasting / demand planning processes.

The qualifications and experience we're looking for:

  • Experience in an account management related role.
  • Clothing or têxtiles sector experience advantageous.
  • An understanding of supply chain management advantageous.
  • Highly computer literate in MS Office with advanced Excel skills essential.
  • Experience with Syspro/PowerBI, or similar ERP, and Product Lifecycle Management tool advantageous.
  • Valid driver's license and own reliable vehicle.
  • Valid passport (or must be obtained if appointed).

The type of personality that will excel:

  • Superb analyst who is systems driven and loves to work with figures and schedules.
  • Understands the importance of deadlines, works accurately and efficiently under pressure and has a sense of urgency.
  • Tenacious customer centric mindset, willing to do whatever it takes; using your initiative and having your finger on the pulse.
  • Gets to the root causes of problems when they occur and devises workable solutions.
  • Organised, systematic, works to a plan and gets "stuck in" to get the job done on time.
  • Someone who can work well across a variety of different teams and holds everyone accountable to their commitments.
  • Fluent in spoken and written English with excellent communication and interpersonal skills.

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