Inbound Client Contact Centre Administrator

2 weeks ago

Cape Town, Western Cape, South Africa University Of Fort Hare Full time
Inbound Client Contact Centre Administrator

Permanent
PE000919
Admin / Office / Call Center / Support
Our client is seeking an experienced Client Contact Centre Administrator.

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service.

They also respond to claim-related queries and correspondence received.

Requirements:
Must have a thorough understanding of medical aid operations or insurance policy administration and operations. (past experience mandatory) Matric.

Responsibilities:
To be logged onto the Client Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related correspondence queries per day within a 24-hour turnaround time. Maintain and update your daily workflow queue for management reporting. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records. To verify and update if necessary all personal contact information for clients including the Medical Aid details.

To ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure the applicable potential claim disclosure is communicated to the client when necessary.

To achieve a minimum QA (quality standard) of 90%.

Interacting with medical aids and medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim.

Liaising with the Manager regarding the claim decision about a client query when necessary. Dealing with client queries professionally, adequately, and timeously. Arranging for priority claim investigations and escalations. To be proactive and apply the principles in every aspect of your job functions. Other basic policy administration-related functions. Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timely manner. To always try and retain clients when they call in to cancel their policy.

Salary:
R R16 000

Disclaimer:

The initial probation period of 3 months will be in office and the position may become hybrid depending on the internet connectivity of the successful candidate.

Kindly note that the first 3 months of probation and training will be done within our Client Contact Centre for all successful candidates.

The successful candidate will then be assigned to their relevant department based on the company's requirements and the individual's progress and skills.

This would mean that even though a successful candidate may have applied for the Claims Assessor position, they will still have their probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing department based on the company's needs and the person's progress and skills gained within the Client Contact Centre.

#J-18808-Ljbffr

  • Client Contact Centre Services

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Dynamics Global Full time

    Client Contact Centre Services & Medical/GAP Claims Assessor x 3CPT/Southern Suburbs (Office based during the probation period)Salary Negotiable on experience (R12K - R19 K CTC PM) My client, a leading established Long-term Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound...

  • Client Contact Centre Service Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department.The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....

  • Client Contact Centre Service Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department.The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....

  • Client Contact Centre Service Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queriesA recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Admin / Call CentreBASIC SALARY :...

  • Team Leader: Sales Contact Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an...

  • Operations Manager: Sales Contact Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

  • Coastal Contact Centre Senior Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    REPORTS TO:OPERATIONAL EXECUTIVEMAIN PURPOSE OF JOB:The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the Company,...

  • Contact Centre Sales Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Unique Personnel Full time

    Job Number 71808Job Type PermanentJob Title Contact Centre Sales ExpertComputer Skills SalesIndustry Call CentreCity Cape TownProvince Western Cape Do you have a flair for International Inbound Sales? Our Company is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign.If you feel like you have the talent of talk and...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa IsonXperiences Full time

    KNOWLEDGE AND SKILLS:MatricAbility to speak Afrikaans a prerequisite6 months consistent Inbound Contact Centre Experience is requiredCompetenciesExcellent writing skillsTyping skillsFluent in Afrikaans and EnglishWillingness to learnProblem-solving skillsAttention to detailMain Responsibilities will include but will not be limited to:Process customer service...

  • Operations Manager: Sales Contact Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa Wns (Holdings) Limited (Adr) Full time

    Full-timeCompany DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Inbound Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Truworths Full time

    At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make...

  • Contact Centre Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the Job The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...

  • Client Services Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Our client, one of Southern Africa's leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa.The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...

  • Outbound Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa OUTWORX CONTACT CENTRE Full time

    Job descriptionOutworx is looking for Inbound Sales Agents for a leading International UK campaign.RESPONSIBILITIES: Telephonically make and receive calls to clients. Follow up with potential customers in a timely manner as necessary. Adhere to internal sales processes. Working to meet and exceed personal and team goals. Promote a culture of treating...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Team Leader: Sales Contact Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Outbound/inbound Call Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Seven Seas Recruitment Full time

    Job Title: Outbound/Inbound Call Centre ManagerRemuneration: R28,000 - R32,000 per month (based on experience)Job Type: Full-timeCompany Overview:We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...