Claims Team Manager: Motor

2 weeks ago


Midrand, Gauteng, South Africa MiWay Full time
What will you do?
We're looking for BIG thinkers
Take a step up and form part of the dynamic Claims Management Team. In these changing times, you will need to take control, stay calm and make sure that we live up to our client's expectations Agility is key What will make you successful in this role?
Grade 12/Standard 10/NQF 4
BCom Degree (Optional) Minimum Experience
Minimum 5 years short term insurance experience
Minimum 3 years Claims experience
Minimum 2 years Supervisory/Management experience Essential Attributes
Written and verbal communication skills
Attention to detail
Supervisory skills
Client Centric
Self-motivated, inspire & lead others
A high motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Performance management experience
Commitment to personal and team goals through regular coaching
Professionalism
Good interviewing skills
Provide technical guidance to ensure your team reaches and exceeds their goals
Aspire to be the Manager's successor
Analyse your team's claims to ensure optimal quality through adhoc audits
Design and monitor your team's roster schedule People and Team Management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas
Coaching and peer to peer learning
Developing of all employees and ensuring smooth on boarding for new employees. Reporting and Managing Key Team Deliverables
Monitoring of the daily dashboard to ensure adherence to SL
Monitoring the teams accurate and efficient processing of claims
Contribute towards continuous improvement and innovation at process and procedure level
To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
Monitoring of daily performance statistics and workforce management
Daily claims focus and work allocation
Must be highly proficient in dealing with clients at all levels
Assist clients with escalated queries and provide suitable query resolution
Accurate completion of people management tasks on a daily basis
Ongoing feedback to clients
Prepare monthly reports of your team's performance
Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Personal Attributes Decision quality - Contributing independently Interpersonal savvy - Contributing independently Plans and aligns - Contributing independently Directs work - Contributing independently Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

Deadline: 06 Mar 2023 Our commitment to transformation
MiWay is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

MiWay's Employment Equity plan and targets will be considered as part of the selection process.

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