Claims Motor Team Manager

2 weeks ago


Midrand, Gauteng, South Africa Sanlam Full time

Who are we?

  • Minimum Qualification Required
  • Grade 12/Standard 10/NQF
  • BCom Degree (Optional)


Minimum Experience Required
  • Minimum 5 years short term insurance experience
  • Minimum 3 years Claims experience
  • Minimum 2 years Supervisory/Management experience
  • People and Team Management
  • Ensuring participative leadership and strong communication within the team
  • Collaboration with all business areas
  • Coaching and peer to peer learning
  • Developing of all employees and ensuring smooth on boarding for new employees.


Essential Attributes
  • Written and verbal communication skills
  • Attention to detail
  • Supervisory skills
  • Client Centric
  • Selfmotivated, inspire & lead others
  • A high motivation and desire to excel
  • Problem solving skills and solution oriented
  • Flexibility
  • Ability to multitask and cope with pressure
  • Performance management experience
  • Commitment to personal and team goals through regular coaching
  • Professionalism
  • Good interviewing skills
  • Provide technical guidance to ensure your team reaches and exceeds their goals
  • Aspire to be the Manager's successor
  • Analyse your team's claims to ensure optimal quality through adhoc audits
  • Design and monitor your team's roster schedule
  • Reporting and Managing Key Team Deliverables
  • Monitoring of the daily dashboard to ensure adherence to SL
  • Monitoring the teams accurate and efficient processing of claims
  • Contribute towards continuous improvement and innovation at process and procedure level
  • To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
  • Monitoring of daily performance statistics and workforce management
  • Daily claims focus and work allocation
  • Must be highly proficient in dealing with clients at all levels
  • Assist clients with escalated queries and provide suitable query resolution
  • Accurate completion of people management tasks on a daily basis
  • Ongoing feedback to clients
  • Prepare monthly reports of your team's performance

Knowledge and Skills

  • Drive leads and service targets
  • Coaching, quality and compliance
  • Reporting and communication
  • Management of employees
    Personal Attributes


Decision quality
  • Contributing independently
  • Interpersonal savvy
  • Contributing independently
  • Plans and aligns
  • Contributing independently
  • Directs work
  • Contributing independently

Build a successful career with us

  • We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
  • Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
    Core Competencies


Cultivates innovation
  • Contributing independently
  • Customer focus
  • Contributing independently
  • Drives results
  • Contributing independently
  • Collaborates
  • Contributing independently
  • Being resilient
  • Contributing independently

Turnaround timeOur commitment to transformation**At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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