![Turmeric Digital](https://media.trabajo.org/img/noimg.jpg)
E-commerce Operations Analyst
2 weeks ago
Introduction
The newly launched marketplace, owned by Turmeric Digital, is seeking an E-commerce operations analyst to grow and service the client base, manage the marketplace and vendors, and manage internal operations.
Duties & Responsibilities
- Responsible for the continuous improvement of the online activity that will include sales, reporting and analysis of the brand.
- Responsible for the optimization of online sales.
- Responsible in conveying a consistent brand image.
- Identify new content opportunities and proactively bring ideas and innovation to improve the customer experience and drive conversion.
- Ensure accurate pricing and product information at all times.
- Ensure proper monitoring of accurate stock and stock analysis with vendors
- Ensuring orders (including returns & exchanges) with the Distribution centre / Logistics / Delivery partners are processed timeously.
- Working with the digital team on loading and managing new and live listings
- Conceptualise digital marketing initiatives, analyse data, and measure results.
- Establish consumer and vendor data marketing capability
- Working with the digital team on the marketing of products on thirdparty platforms such as Google Shopping, Facebook, Instagram etc.
- Manage vendor communication and related contractual agreements and queries
- Adhere to and comply with corporate standards and procedures in handling all online activities.
- Develop and maintain online content & digital marketing calendar
- Manage all CRM / direct marketing communication to consumers and vendors through our ticketing system.
- Full planning of promotions/campaigns (Product sponsoring, Ads, Newsletters etc.) with major Ecommerceretailers and/or consumers.
- Drive the social media presence/strategy
- Monitor PPC campaigns on Google & Facebook
- Manage and drive newsletter campaigns and communication
Desired Experience & Qualification
- Relevant tertiary degree/diploma/qualification in the field
- At least 23 years of Ecommerce experience
- Strong experience with WordPress/Woo-Commerce
- Strong knowledge of Web/Google Analytics
- Sound knowledge of prevailing procedures and techniques in ecommerce
- Digital marketing experience advantageous
- Experience with Google Shopping
- Strong administration and organisational skills.
- Strong written and verbal communication skills.
- Must be able to work independently and manage multiple tasks and deadlines.
- Must have excellent computer and web skills.
- Exceptional customer service support skills.
- Speak, read, and write English efficiently.
Salary:
R10, R15,000.00 per month
Application Deadline: 2023/05/27
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