Front Office Manager

2 weeks ago


Helderberg, Western Cape, South Africa HotelJobs Full time

The purpose of the position is to ensure that guests receive a heart-warming welcome and to coordinate all front office activities, reservations, and guest services.


Minimum Experience and Qualification Required:

  • Grade 1
  • Post matric hotel school qualification would be advantageous.
  • 35 years' experience in a fivestar property
  • Good knowledge of hotel management system
  • Proficiency in English (oral and written)
  • Good knowledge of MS Office, particularly Excel and Word
  • Good organizational and multitasking abilities
  • Computer literacy
  • Excellent communication skills
  • Good numeracy skills
  • High level of English proficiency
  • Must be motivated, enthusiastic, and energetic.
  • Must be a team player, with a positive attitude.
  • Must be willing to work shifts.
  • Must be able to work under pressure.
  • Own transport a MUST

Key Performance Objectives:

  • Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits.
  • Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is adhered to at all times.
  • Ensuring that all charges are correctly entered on the guests bill and that this is up to date at all times.
  • To carry out or ensure that regular onthejobtraining is taking place to agreed standards.
  • To act as Duty Manager when required
  • Ensuring accurate and timeous submission of all reports and administrative work
  • To prepare and submit on the required format annual budgetary information as required.
  • To monitor trends within the industry and make suggestions howe these could be implemented.
  • Train, supervise and support office staff, including receptionist and duty managers.
  • Schedule shifts
  • Ensure timely and accurate guest service.
  • Ensuring the front desk provides a professional and friendly service for guests.
  • Dealing with guests, including handling complaints when they come to the desk.
  • Troubleshooting emergencies and liaising with other departments

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