Waiter/waitress
2 weeks ago
Helderberg, Western Cape, South Africa
Erinvale Golf Club
Full time
WAITER/ WAITRON
PRINCIPAL ACCOUNTABILITIES:
The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
SELF PREPARATION PRESENTATION:
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Punctuality
On time for shifts and mentally & physically prepared to deliver the required services
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Grooming
Professionally groomed according to the 5 senses
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Attire
Ensures professional appearance of uniform aligned to requirements of the manager
COMMUNICATION:
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Listening Skills:
- Ability to listen to instructions.
- Ability to listen and retain guest orders.
- Ability to retain customer information.
Reading Customers
Able to perceive customer/personality types
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Internal Communication
Able to communicate with management and colleagues.
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Manner of speech
Able to articulate oneself clearly in a positive and enthusiastic tone of voice.
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Use of words
The use of appropriate language when engaging with customers. Avoid the use of slang and/or jargon.
PRODUCT KNOWLEDGE:
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Menu Knowledge
Able to recall and advise on specific dishes/ specials
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Beverage knowledge
Able to pair and recommend specific beverages (alcoholic and non-alcoholic)
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Brand Knowledge
Able to communicate and advise on other offerings at the establishment.
HARD SKILLS:
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Meet and Greet:
Able to create the appropriate first impression for members and visitors
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Opening Wine:
Able to open a wine in front of guest and communicate simultaneously with guest if necessary.
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Presentation of Food and Drinks:
Able to professionally present items at the table by knowing which order is to be delivered at which position at the table before approaching said table.
-Clearing of Food and Drinks:
Able to identify when clearing is required and to ask the question as to whether guest have concluded their meal as opposed to assuming that clearing needs to happen.
POSITIONING ON THE FLOOR:
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Where to stand:
Positioned in the relevant area so as to have direct line of sight of guest
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Walking Style:
Able to walk with purpose while never running or walking too informally
.
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Cleaning as you go:
Able to identify requirements at a table as the waiter passes it. To work smart and clear several tables in one trip.
ADDITIONAL RESPONSIBILITIES:
- Provides immediate attention to all members and guest upon seating
- To solicit orders from members and guests for food and beverage
- To receive payment for the order and to provide change required
- To keep the bar, function areas, tables etc., clean, and tidy at all times.
- To set up and strip function rooms and to perform any other reasonable task as requested from time to time
- Assists in closing functions by performing various task such as removing linen, busing glasses, dishes, silverware, etc. and resetting the room
- Contribute to a positive team environment.
- Attend staff meetings
CHARACTERISTICS REQUIRED:
Waiters / Waitresses are required to be honest and must maintain a high standard of integrity. They must be customer focused, friendly and diplomatic at all times. They must maintain a high standard of cleanliness and hygiene
EXPERIENCE REQUIRED:
Waiters / Waitresses are required to have previous waitering experience and must be
familiar with the Point-of-Sale system. No Formal Education Required, Physical Strength, Physical
Stamina, Attention to Detail, Ability to Multitask, Written and Verbal Communication, Customer Service
Skills, Interpersonal Communication, Teamwork, Ability to Work Under Pressure, Positive Attitude, Familiarity with Alcohol Restrictions or Laws.
Job Types:
Temporary, Contract, Casual
Contract length: 6 months
Salary:
R4, R5,500.00 per month
Ability to commute/relocate:
- Helderberg,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Waiter/ Waitron: 1 year (required)
