Systems Development Manager

3 weeks ago

Cape Town, Western Cape, South Africa Amazon Full time

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.


In this role you will lead your team of engineer's, partner with multiple Program, Product and Tech Teams to eliminate customer issues, extend automation for customers within our systems and deliver a better experience.

You will have the opportunity to create significant impact on our systems, our business and most importantly, our Customers.


This role requires working with and influencing Amazon product and tech teams across businesses and geographies, that results in a direct reduction in customer support contacts and overall cost savings.

The leader will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


We are seeking an experienced SysDev Manager who wants to lead a team of engineers and owns the tooling systems where you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success.

This role will directly influence the experience of customers when they work with AWS Support.


We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.


The tooling and augmentation tech team within AWS focuses on preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency.

To achieve this vision, we invest in technology to eliminate the root cause defects that cause AWS customers to seek help, build self-service tools to resolve their issues on their own without waiting for help from Amazon, and provide SE and CS Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution.


Our team includes product managers, program managers, SDEs, and a range of operational and other specialty roles, and we operate at scale, spanning 50+ global locations.


If you are an innovator who is excited by the opportunity to be at the forefront of redefining the way Amazon enables Customer success.

You want to drive change at global scale, impacting millions of users around the world.

We are looking for a seasoned SysDev Manager with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale.

This leader will be responsible for driving strategic planning and the execution of large, complex launches across multiple organizations.


The ideal candidate is a tenured SysDev Manager excited about diving deep into really tough problems which are difficult to solve due to their complex and ambiguous nature and designing solutions that solve persistent customer problems.

A track record of successfully managing a high functioning engineering and launching technical products/programs, preferably in the AWS are preferred.

A day in the life

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team
Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF
BASIC QUALIFICATIONS5+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and operations

Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS- 10+ years of engineering team management experience

  • 10+ years of planning, designing, developing and delivering consumer software experience
  • Experience partnering with product or program management teams
  • Experience managing multiple concurrent programs, projects and development teams in an Agile environment
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.

Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.


Posted:
October 9, 2023 (Updated about 6 hours ago)

Posted:
May 9, 2024 (Updated about 7 hours ago)

Posted:
March 28, 2024 (Updated about 8 hours ago)

Posted:
March 5, 2024 (Updated about 16 hours ago)
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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