Online Travel Consultant

2 weeks ago


Century City, Western Cape, South Africa Call Centre Staffing Full time

Our client in the Travel & Tourism Sector is looking for highly customer-centric and industry-knowledgeable level 1 and level 2 Customer Services Consultants to service local and international clients.


Requirements & Responsibilities
Experience in booking online travel and general geographic knowledge (required).

Tourism knowledge - hotel, flights, transfers (amendments: changes, cancelation, additional services

GDS knowledge is a plus - Amadeus as a priority - Quote, Price and Amend a ticket
Multi-channel work capability and ability to learn new hospitality systems.

Must be good at multitasking - working with variant channels: zendesk, slack, hospitality systems.

Issue all tickets that automation does not for the corporate department, on sites

Ability to commute/relocate:

  • Century City,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have GDS knowledge
  • Amadeus as a priority and Sabre as basic (for at least 2 yr experience) create booking, ticketing, reissue, Q updates?

Experience:

Online Travel Customer Services: 2 years (required)
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