Market Conduct Officer
2 weeks ago
Santam Structured Insurance (Specialist Business) is looking for a suitably qualified and experienced Market Conduct Officer for a period of 6 months to be based in their Sandton office.
Complaints Management:
end-to-end management of complaints lodged directly with the insurer, or received by the OLTI, OSTI, FSCA and FAIS Ombudsman.
Claims Management:
review and approval of claim repudiations, withdrawals, ex gratia payments and voidance for all Non-mandated Intermediaries.
Policy Services:
review and approval of cancellation of policies by Insurer for all Non-mandated Intermediaries.
Conduct Monitoring and Reporting:
identifying, monitoring and reporting on conduct risks and implement appropriate remedial action to address conduct risks identified. Qualification and Experience
FAIS Representative
Professional Qualification [Law, Insurance, Business management etc.]
Class of Business training [COB] in Short Term Insurance
RE5
Min. 3 years general non-life insurance underwriting and claim experience (life experience advantageous) Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Cultivates innovation - Contributing independently About The Company
Santam is the market leader in the general insurance industry in Southern Africa.
We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.
People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity.This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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