Market Conduct Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

  • To ensure business complies with Market Conduct regulatory requirements and assists with related implementation, maintenance and change management
    experience and qualifications:


Minimum Qualification
  • Relevant Degree


Preferred Qualification
  • Relevant qualification
  • Experience 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior specialist level
    additional requirements:
  • Oversee and manage Market Conduct Operations with integrated Customer Centric conduct principals to deliver on the business ability to produce the applicable Board-level Market Conduct measurement metrics
  • Enrich business with meaningful KRIs that measure Market Conduct monitoring
  • Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards
  • Drive continuous improvement in customer service delivery that prevent problems from arising in the future.
  • Implement service delivery and efficiency models
  • Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first
  • Introduce best practice customer service solutions and efficiency models
  • Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience

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