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Market Conduct Specialist
2 weeks ago
about us:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
purpose:
- To ensure business complies with Market Conduct regulatory requirements and assists with related implementation, maintenance and change management
experience and qualifications:
Minimum Qualification
- Relevant Degree
Preferred Qualification
- Relevant qualification
- Experience 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior specialist level
additional requirements: - Oversee and manage Market Conduct Operations with integrated Customer Centric conduct principals to deliver on the business ability to produce the applicable Board-level Market Conduct measurement metrics
- Enrich business with meaningful KRIs that measure Market Conduct monitoring
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards
- Drive continuous improvement in customer service delivery that prevent problems from arising in the future.
- Implement service delivery and efficiency models
- Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first
- Introduce best practice customer service solutions and efficiency models
- Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience
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