Head of Pre-legal Collections: Personal Loans

2 weeks ago


Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

To develop tactical collections strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. financial management methodology, governance and delivery objectives.

Job Description:

Enabling Business Performance:
| :

Builds and sustains a culture that aligns to Everyday Banking aspirational colleague experience to deliver the target customer experience and financial performance.

With the assistance of the People Partner, identify team capabilities and develop succession plans for Collections With the assistance of the Employee Relations Consultant, initiate disciplinary action process as and when required Act as the first line of escalating point for all grievance Conduct monthly meetings with the team to address performance gaps within the team Motivate team members and ensure their efforts are recognized.

| Relationship & Stakeholder Management:

Liaise and engage with various internal Stakeholders (e.g. Risk, Operations, Finance and People functions) to secure their respective support in the implementation of collection strategies.

Improve our relationships with key external stakeholders such as External Debt Collectors (EDC's) and Attorney Firms | Risk and Control:
Ensure compliance and alignment to local and Absa policies on Risk Management.

Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.

Encourage the importance of compliance in the team, ensure that the team is compliant and adheres to all internal audit and compliance requirements.

Maintain a good understanding of all governance applicable to the Market Insights and strategic Planning.

Represent the Credit Risk function at SBU executive committee / councils in order to influence business strategies and actions to ensure growth is obtained in the optimal segments | :

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Education

Postgraduate Degrees and Professional Qualifications:
Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_


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