Application System Process Coordinator

2 weeks ago

Pretoria, Gauteng, South Africa Nexia SAB&T Full time

VACANCY ANNOUNCEMENTS

Nexia SAB&T seeks to appoint dynamic individuals on fixed term contracts in Pretoria to fill the following position:

Application System Process Coordinator

(REF: //3) – 3 Posts

Job Purpose:

The role focus is to support the maintenance and ongoing development of existing systems by ensuring that business requirements are well understood, clearly articulated and documented. This role will assist with the compilation of business requirements specification for the consumption of IT developers across various projects.

Responsibilities & Duties

  • Business Analysis and requirement specifications
    • Work with relevant stakeholder teams to clearly articulate business requirements.
    • Articulate how various business requirements can be met across the different dimensions of people, process, data and technology.
    • Update necessary requirement documentation and specifications.
    • Document the processes in relevant tools and obtain appropriate sign-off on updated designs (incl. Business case design, scoping requirements, etc.).
    • In conjunction with the relevant Learning and Development Team develop staff training specifications with regards to system changes and/or updates and ensure that staff are equipped with the necessary skill required to work optimally on the systems.
    • Lead and facilitate workshops and awareness sessions on the business processes in case of any changes made to ensure staff are aware of the changes.
  • Process, Data and System optimisation
    • Research solutions / new technologies / new releases to enable business requirements / process improvements.
    • Perform business requirements analysis for existing and new requirements, including
      • Gathering feedback from multiple business units to inform analysis.
      • Modelling processes from the "as is" – "to be" with supporting business insights, and
      • Hosting workshops to demonstrate the new solutions, or desired process.
    • Enable extraction of high-quality, timely and actionable insights by turning data into information to deliver insight and enhance operational excellence and efficiency as well as decision making (e.g., Data Quality Analytics, Workplace Analytics, etc.)
    • Initiate the development, design, and implementation of innovative solutions according to strategic objectives
    • Provide guidance on the use and optimisation of relevant systems
    • Continuously evaluate how processes can be optimised to support NDoH to achieve its strategy and vision
    • Provide support and advice on new potential business opportunities
    • Create, analyse, negotiate, and oversee the execution of contracts and service level agreements with suppliers/vendor
    • Lead consultations with Service Providers to ensure continuous operational improvements regarding process, systems and data
    • Develop tools and metrics that will continuously track the cost efficiency of the solution and ensure savings are realised within the implementation
  • Stakeholder management
    • Support the development of a stakeholder map and complete stakeholder analysis for each change project
    • Engage with various stakeholders and raise awareness within the business around updated designs
    • Build relationships with key business unit stakeholders that perform/ manage the relevant systems and processes
    • Facilitate resolution of process issues with relevant stakeholders
    • Ensure ongoing, open, transparent and auditable communication with suppliers for all case management.
  • Quality assurance and risk
    • Inform, update and quality assure the training documentation related to technology and process solutions
    • Inform, update and quality assure test cases and testing documentation related to new solutions
    • Support the testing and deployment of the application to multiple businesses by participating in End User testing and training sessions as well as providing End User support
    • Assist in driving any operational implementation requirements to meet quality requirements (e.g. communications to teams; updating of policy documentation etc.)
    • Comply with necessary operational plans, work plans and reporting requirements.
    • Ensure filing and record-keeping regarding contract management decisions are auditable and compliant with relevant standards
    • Identify risks and issues, and develop management plans
    • Maintain knowledge management plan and risk management plan
  • Systems/project implementation
    • Guide the design and implementation of various applications to support business operations
    • Compile, review and update implementation/rollout plans
    • Engage with the change management team in order to develop an integrated implementation plan
    • Develop and maintain site readiness guidelines in preparation for system implementation when required
    • Lead a detailed assessment of strategic opportunities, provide recommendations on priorities, and support implementation

Qualification, Skills, Competencies & Experience:

  • Bachelor's degree in business administration, commerce, IT or relevant field from a recognised institution
  • Professional certificate in Business Analysis Programme (CBAP) from International Institute of Business Analysis (IIBA) or an equivalent and recognised institution recommended
  • Certifications typical to business analysis, process analysis or the broader IT domain will be advantageous
  • 4 years in a business analysis role
  • Computer literate with advanced skills in MS Office (Excel / Word / Visio skills / PowerPoint), including Excel VLOOKUP and PivotTable
  • Familiarity with software development processes and basic understanding of common architectures
  • Exhibit in depth understanding of the SDLC software life cycle (both Waterfall vs Agile)
  • Exhibit knowledge of relational data design, data normalization, entity relationship diagrams and SQL
  • Project management knowledge
  • Root cause analysis and problem-solving skills
  • Inter-personal skills, customer orientation and good assertiveness and negotiation skills
  • Strong communication skills (written and verbal), as well as planning, organisational and administrative skills
  • Ability to work independently and function as part of a broader team
  • Business acumen
  • Valid code 8 drivers licence & willingness to travel as required

Competency Test Requirement:

  • MS Excel competency test (may include paper based, and, or PC based testing) examining intermediate functionality including formulas, VLOOKUP and PivotTables

Please apply for this position at the following link:

Please ensure that your application is accompanied with a certified copy of your ID, a copy of your comprehensive CV, demonstrating your competencies in the above areas, a minimum of three contactable references as well as certified proof of your qualification in the specified field of expertise.

Applicants who do not receive a response within 6 weeks of the closing date must regard their response as unsuccessful, as communique would only be conducted with shortlisted candidates. Nexia SAB&T reserves the right not to appoint.

THIS PROCESS IS ADMINISTERED BY NEXIA SAB&T

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