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Stolen Vehicle Recoveries Coordinator
2 weeks ago
Job Advert Summary:
Helloan exciting new opportunity has just become available in our
Insure, Operations area. We are looking to recruit a
Stolen Vehicle Recoveries Coordinator (Motor).
Role Objectives:
To source new, used and alternative vehicle parts for the Hollard Group in order to reduce the cost of these inputs in the repair process.
Key Responsibilities:
Unicode:
- Use Unicode as a central database to register all Hollard stolen/hijacked vehicles.
- Ensure that Unicode is updated correctly with the stolen vehicle information.
- Ensure that Hollard's interest is noted on the SA Police system.
- Daily checks on Unicode with vehicles impounded by the SA Police.
- Daily checks on Unicode with stolen vehicle status change.
- Check and confirm the status change and report the change to the responsible department or broker and/or Account Manager.
Natis Deregistration documents:
- Request settlement from the banks
- Request Natis documents for stolen/hijacked vehicles from the banks.
- Follow up and collect all stolen vehicle deregistration documents.
- Centralise the control of all stolen vehicle deregistration documents and keys.
- Ensure that all stolen vehicle Natis deregistration documents are dealer stocked in Hollard's name.
- Ensure that all Natis deregistration documents and keys are filed according to internal filing system.
- Manage the control of Natis deregistration documents.
Networking:
- Liaison with Binder Brokers, Branches and Internal Claims Departments.
Upliftment of Stolen and Recovered Vehicles:
- Confirm vehicle recovery information
- Appoint agents to collect and uplift stolen and recovered vehicles from police pounds.
- Assist the SA Police and the Upliftment Agents with the identification of stolen and recovered vehicles.
- Assist the Insured with the identification of the stolen and recovered vehicle.
- Ensure that the upliftment agents are following the correct process with the upliftment of Hollard recovered vehicles.
- Ensure the agents invoice in accordance to the SLA.
Licensing department:
- Represent Hollard as proxy as the licensing department.
- Clear understanding of the requirements at the licensing department to perform the various transactions for dealer stocking and deregistration.
- Clear understanding of the documents required to perform the various transactions for dealer stocking and deregistration.
- Clear understanding with regards to the requirements to act as a Proxy for Hollard.
- Clear understanding with regards to problem solving at the licensing and traffic department.
Required Knowledge and Experience:
- At least 5 years' experience within insurance claims, salvage and stolen vehicle recovery.
- Previous experience related to the Natis system and a clear understanding of processes at the licensing department.
- Intermediate word processing skills using Microsoft Word, Outlook and excel i.e. Instructions to salvage dealer, letters to banks
Educational Requirements:
- Matric / NQF
- Driver's license
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