Administrator: Sales Channel

1 week ago


Durban, KwaZulu-Natal, South Africa Mustek Full time

Job Purpose:

The Sales Administrator is responsible for assisting the Sales Executives, Pre-sales Specialists and building customer relationships.

Responsibilities:

Sales Assistance -Quotation Process

  • All quotes need to be attended to and responded to within 10 minutes from being received, ensuring that all items are correctly quoted and compatible with the request.
  • All quotations received within the business day needs to be attended to and responded to before close of each business day.
Sales Assistance - Ordering Process

  • If there are any discrepancies of the Price on the PO, the customer needs to be advised and the amended PO will be required of the changes.
  • Take note of certain items on our Pricelist that may be marked as "SPECIAL ORDER
  • IRREVOCABLE ORDER" Always advise the customer of this and we won't be able to cancel once order has been placed.
Sales Assistance - Transacting with COD Customers

  • When transacting with COD customers, Proof of Payment will be required to release orders.
Sales Assistance - Transacting with Term Account Customers

  • When Transacting with Term customers, if an account is on Hold Status; Limit Reached you will need to consult with the respective Accounts person in Mustek for information on the state of the account, this information needs to be communicated to the Customer to advise the delay in Processing the order.
  • The sales Admin is responsible for archiving all correspondence which includes, quotes, orders, payments etc on their device through the Outlook 335 or via the Mustek Share Point.
Sales Assistance - Reporting and Submission of Weekly Sales Order Reports

  • Sales Admin is responsible for capturing all orders placed daily on an Excel spread sheet.
  • These needs be checked daily to see if all orders have been invoiced out, if there are any delays in invoicing out, then admin needs to check if payment has been captured, account on hold, shipping details are correct etc.
  • Any delays in invoicing out the orders needs to be brought to the attention of the Account Managers or the Sales Manager.
Sales Assistance -Time and Attendance

  • Mustek working hours are between 8am to 5pm Monday to Friday.
  • All daily tasks need to be completed before the close of each business day.
  • The admin may be required to attend to Workshop training or courses that may take place after working hours or on the weekend. Advance notice will be given to make yourself available for attending such function.
  • The employee is entitled to a 1hour lunch break which needs to be taken between the hours of 12h00 14h00 daily.
Sales Assistance - Handling of Credit returns

  • The Credit policy and Terms and Conditions are stipulated on all Mustek Pricelist and needs to be clearly communicated to the customer in the case of a query.
Sales Assistance - Training

  • Keep up to date with product training by attending all Internal or External Mustek training.
  • The admin is responsible for keeping up to date with Mustek latest Pricelist and Brand Summary of Products to offer.

Qualifications and Experience:

  • Matric
  • 1 year Sales and/or Marketing qualification preferred
  • 1 year experience within ICT industry sales and marketing
  • A+ / N+ preferred

Skills and Knowledge:

  • Basic knowledge of budgeting, sales/marketing principles, etc.
  • ICT industry knowledge
  • Detailoriented
  • Multitask focus
  • Customercentric
  • Good administration skills
  • Good telephone etiquette
  • Good communication skills
  • Good people handling skills
  • Networking skills
  • Organising skills
  • Time management skills


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