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Administrator: Services
2 weeks ago
Senior Manager:
IT Service Management Span of Control 0 Core Description
Provide accurate information on configurations and their documentation to support all the other Service Management processes. Key Deliverables / Primary Functions
- Verify Quality of Information in CMDB
- Interface with Change Management for completion of activities
- Escalate Inconsistencies in CMDB and provided system information
- Review and Audit Data Integrity of the CMDB
- Populate CMDB database from supplied information
- Produce client exception reports Core Functional Skills & Knowledge
Microsoft Excel
Time & Priority Management
Data Analysis Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6.
Communication and Impact Minimum Qualifications NQF 4:
Grade 12 National Diploma Additional Qualification preferred or advantage Experience
2 years' experience. Certifications ITIL ITIL Foundation IT certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Interact with similar levels at client and various stakeholders within BCX Special Requirements/ Employment Condition Ability to cope under pressure Ability to work extended /long hours as and when required Workplace/Physical Requirements Non-Billable Hybrid Remote Worker
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