Current jobs related to Client Service Consultant - Bellville, Western Cape - Metropolitan Life
-
Business Development Representative
4 days ago
Bellville, Western Cape, South Africa Status Staffing Full timeJob Title: New Business Sales Consultant **About the Role** We are seeking a highly motivated and results-driven Sales Consultant to join our team at Status Staffing. As a Sales Consultant, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and providing exceptional customer service. **Key...
-
Customer Service Representative
2 weeks ago
Bellville, Western Cape, South Africa Capitec Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.Key Responsibilities:Respond to...
-
Customer Service Representative
1 week ago
Bellville, Western Cape, South Africa Capitec Bank Full timeCapitec Bank is seeking a skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various channels, including telephone and digital queries. To be successful in this position, you will need to have a strong understanding of banking...
-
Sales Development Representative
2 weeks ago
Bellville, Western Cape, South Africa Status Staffing Full timeStatus Staffing is seeking a skilled Sales Consultant to join our team. As a Sales Consultant, you will be responsible for identifying and pursuing new business opportunities. Your primary goal will be to establish and maintain relationships with clients, providing them with Pest Control and Washroom Hygiene solutions. You will be required to have a senior...
-
Customer Service Representative
7 days ago
Bellville, Western Cape, South Africa SOBER CHAUFFEUR Full timeJob Opportunity at Sober ChauffeurWe are seeking a skilled and detail-oriented individual to join our team as a Call Centre Agent/Dispatcher.Key Responsibilities:Provide exceptional customer service to clientsWork effectively under pressure to resolve issuesMulti-task and manage multiple calls simultaneouslyCommunicate effectively with clients and...
-
Customer Service Representative
2 weeks ago
Bellville, Western Cape, South Africa Capitec Bank Ltd. Full timeCapitec Bank Ltd. is seeking a skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients across various banking products and services.Responsibilities:* Respond to customer inquiries and resolve issues in a timely and...
-
Senior Engineer
2 weeks ago
Bellville, Western Cape, South Africa CKR Consulting Engineers Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Engineer to join our team at CKR Consulting Engineers. As a Senior Engineer, you will be responsible for carrying out the full spectrum of design and supervision work while building solid customer relationships.Key ResponsibilitiesDesign and SupervisionCarry out stages of projects according to...
-
Senior Infrastructure Engineer
2 weeks ago
Bellville, Western Cape, South Africa AECOM Full timeAbout AECOMAECOM is a global leader in infrastructure consulting, delivering professional services throughout the project lifecycle. Our teams of experts work with clients to solve complex challenges and build legacies for future generations.Job SummaryWe are seeking a highly skilled Senior Infrastructure Engineer to join our Water Resources team. As a key...
-
Chauffeur Opportunities
6 days ago
Bellville, Western Cape, South Africa SOBER CHAUFFEUR Full timeWe are SOBER CHAUFFEUR, a drive me home service that brings clients home after a night out, safely. Our drivers are responsible for transporting clients in a professional and courteous manner. To be successful in this role, you will need to have a valid license, a reliable vehicle, and a partner with a license. You should also have good people skills and be...
-
Head of Compliance
4 days ago
Bellville, Western Cape, South Africa Arvo Full timeAbout ArvoArvo is a trusted investment partner with a strong commitment to delivering exceptional investment solutions. Our client is a leading financial services firm that continually strives for investment excellence and to deliver high-quality returns to their investors.The RoleWe are seeking a highly skilled and experienced Head of Compliance to join our...
-
Bellville, Western Cape, South Africa SOBER CHAUFFEUR Full timeWe are a reputable drive me home service company, SOBER CHAUFFEUR, seeking responsible and licensed drivers to join our team. As a driver with us, you will have the opportunity to earn a steady income while making a positive impact on your community.To succeed in this role, you will need to possess the following skills and qualifications:A valid driver's...
-
Senior Executive Director
2 weeks ago
Bellville, Western Cape, South Africa Sanlam Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Executive Director to lead our International Business division at Sanlam. As a key member of our executive team, you will be responsible for driving the growth and development of our international business, while ensuring alignment with our company's overall strategy and values.Key...
-
Senior Funeral Claims Specialist
7 days ago
Bellville, Western Cape, South Africa The Recruitment Council Full timeSenior Funeral Claims Assessor OpportunityWe are seeking a seasoned professional to join our client, a leading banking company, as a Senior Funeral Claims Assessor. This exciting opportunity will leverage your expertise in non-medical claims assessment and stakeholder engagement.Key Responsibilities:Support the setup and maintenance of non-medical claims...
-
Corporate Brokerage Engagement Specialist
2 weeks ago
Bellville, Western Cape, South Africa Sanlam Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Corporate Brokerage Engagement Specialist. In this role, you will play a critical part in building and maintaining relationships with corporate brokerages, driving business growth, and ensuring the profitability of these relationships.Key...
-
Junior Infrastructure Solutions Architect
3 weeks ago
Bellville, Western Cape, South Africa Progressive IT Resourcing Full timeAbout the RoleWe are seeking a highly skilled Junior Infrastructure Solutions Architect to join our team at Progressive IT Resourcing. As a key member of our infrastructure team, you will be responsible for providing technical guidance and support to our clients.Key ResponsibilitiesInfrastructure Architecture: Provide infrastructure architecture related...
-
Group Financial Accountant
2 weeks ago
Bellville, Western Cape, South Africa Sanlam Limited Full timeAbout the RoleThis exciting career opportunity is available at Sanlam Limited's Corporate Services in the Financial Management department. The role is part of the financial management function of the Sanlam group, with a significant focus on general ledger accounting.The successful incumbent will be responsible for supporting key activities such as...
-
Fabrication Specialist
7 days ago
Bellville, Western Cape, South Africa Red Fox Create Full timeJob SummaryWe are seeking a skilled Fabrication Specialist to join our team at Red Fox Create. As a key member of our production team, you will be responsible for performing skilled fabrication work in the construction, forming, framing, and finishing of POS items.Key ResponsibilitiesConstruct, install, maintain, and repair brand visibility itemsInterpret...
-
Skilled Fabricator and Finisher
2 weeks ago
Bellville, Western Cape, South Africa Red Fox Create Full timeJob Summary:Red Fox Create is seeking a highly skilled and experienced Spray Painter to join our team. As a key member of our fabrication department, you will be responsible for performing skilled fabrication work in the construction, forming, framing, and finishing of POS items.Key Responsibilities:Construct, install, maintain, and repair brand visibility...
-
Senior IAM Engineer
7 days ago
Bellville, Western Cape, South Africa Progressive IT Resourcing Full timeAbout the RoleWe are seeking a highly skilled Senior IAM Engineer to join our team at Progressive IT Resourcing. As a key member of our organization, you will be responsible for designing and implementing Identity and Access Management (IAM) solutions for our clients.Key ResponsibilitiesDesign and implement IAM solutions for large enterprises, ensuring...
-
Corporate Brokerage Engagement Specialist
2 weeks ago
Bellville, Western Cape, South Africa Sanlam Limited Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Corporate Brokerage Engagement Specialist. In this role, you will play a critical part in building and maintaining relationships with corporate brokerages, driving business growth, and ensuring the profitability of these relationships.Key ResponsibilitiesStrategic...
Client Service Consultant
3 months ago
Introduction
Metropolitan is one of the oldest financial services brands in South Africa.
With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho.
Metropolitan provides financial wellness solutions that meet the needs of low-income clients including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Role Purpose
Render a comprehensive service to clients, processing all the administrative tasks according to agreed standards and turnaround time's thereby improving client retention and repeat business opportunities.
Requirements:
- Matric or NQF 4 equivalent
- 23 years client service administration experience
- Financial services experience
Duties & Responsibilities
- Accurately capture client information on the relevant system
- Execute client requests within the agreed timeframes, quality standards and legislation.
- Handle all the administrative tasks according to agreed standards and turnaround times.
- Engage with client in a client centricity manner to improve client retention and repeat business activities.
- Resolve client queries and follow up to ensure queries are resolved timeously and effectively.
- Ensuring accurate completion of documentation as per service level agreement in order to meet client needs.
- Effectively utilize client service interactions to improve client retention and repeat business activities.
- Effectively use administration systems to ensure accuracy of documentation.
- Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of developing client service standards to ensure clients receive clear and accurate information and are kept informed at all times.
- Manage the delivery on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Process the relevant policy transactions per client interaction.
- Build strong relationships through providing specialist knowhow and leadership to others, expressing positive expectations.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
- Implement and provide input into governance processes, systems and legislation within area of specialization.
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
- Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
Competencies
- Business Acumen
- Client/Stakeholder Commitment
- Drive for Results
- Diversity and Inclusiveness
- Collaboration
- Impact and Influence
- Self-Awareness and Insight