Community Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Fidelity Services Group Full time

Overall Purpose of the Job:
The Community Operations Manager (COM) is required to assist the Branch Manager with growth and the local strategy.

The COM will be responsible for all operational and managerial functions including the following:

The COM is responsible to conduct proactive training with all armed response and Residential Guarding officers in the area.

(Change culture from Reactive to Proactive), Building relationships with the SAPS (Sector members, sector commanders, CPF members and station commanders).

Attend all CPF, crime & community meetings together with the Branch Manager.

Record and analyse all crime in the area, identify crime trends and arrange and lead all proactive internal and joint special operations based on the crime trends.

Equip all Reaction and Residential Guarding officers with the skills to identify and address potential crime before it happens and by that reducing crime in the focused areas thus assisting to grow the client base.


Minimum Requirements

  • Senior Certificate or equivalent.
  • Post matric qualification in General Management advantageous.
  • 3 years' minimum experience, at Mid-Management level.
  • Grade A Security Certificate.
  • Experience in the Security Industry.
  • Valid driver's license with own reliable vehicle.
  • Firearm competency (business purposes).

Duties & Responsibilities

Pro-active Strategy

  • Develop and continuously revise a proactive training strategy for the area (patrols, standoff points, joint operations, visibility drives)
  • Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price & competitors), high crime and low reconnection areas. Arrange at least 12 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
  • Understanding of the competitive landscape as it relates to the proactive model.
  • Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to proactive security.
  • Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trend identified
  • Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the proactive strategy.
  • Quarterly area security risk assessment to be conducted based on the modus of operandi identified from all incidents (identify vulnerable areas with in the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

  • Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
  • Be a key gotoperson by both operations and business to assist in solving crime incidents through SAPS contacts.
  • Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
  • Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc

Customer Service

  • Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, dispatching and feedback are adhered to.
  • Compile and distribution a monthly report to all stakeholders on the proactive measures taken and the success thereof.
  • Attend all serious crime incidents personally, and assist the client with any/all security needs.
  • Regularly meet with Residential Guarding site steerco's.

Staff Training

  • Work with training resources to ensure that specific proactive training is conducted with all reaction and Residential Guarding officers within the area (Ensure training is aligned to the proactive approach)
  • Continuous on the job training/evaluations are conducted with all staff training to include: proactive meet & greets / open gates / stop & question / supervision of Residential Guarding guards / identification of possible weak spots (security breaches) / Mindset change of reaction officers from reactive to proactive / public space protection

Marketing Alignment

  • Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material)
  • Ensure all operations are recorded (report and photo's) and sent to Branch Manager and marketing to arrange to be distributed to all clients.
  • Understand and manage client perception identified through client perception surveys.

General

  • Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence.
  • Managing daily, weekly and monthly compliance and required operational duties.
  • Manage all response areas measuring service levels on response times maintaining response targets set out in are KPI.
  • Compile reports, pr

  • Payment Operations Manager, Payment Business Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Mygwork - Lgbtq+ Business Community Full time

    Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service provider in the MENA Region with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment service to more than 3000 Merchants....

  • Payment Operations Manager, Payment Business Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Mygwork - Lgbtq+ Business Community Full time

    Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service provider in the MENA Region with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment service to more than 3000 Merchants....

  • Media Production Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Community Media Trust Full time

    Media Production Manager - Community Media TrustRemuneration:R25,000-R32,500 per month basic salary(in accordance with relevant work experience)Benefits:Discovery Group Life CoverLocation:Cape TownJob level:MidType:PermanentReference: #PRODMAN/CPT/JUL23Community Media Trust (CMT) is a South African NGO focusing on communication in the fields of basic human...

  • Communications Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Action Appointments Full time

    The Western Cape Economic Development Partnership, known as the EDP, is an independent, not-for-profit, public benefit company that works with a range of partners to improve the performance of the Cape Town and Western Cape socio-economic development system.Helping leaders and institutions from different sectors - public, private, civil society, education...

  • Chief Flight Attendant

    2 weeks ago

    Cape Town, Western Cape, South Africa Safair Operations Full time

    Safair Operations, operating as FlySafair, has a vacancy for a Chief Flight Attendant at our office in Cape Town International Airport. The successful applicant will report to the Manager: Cabin Services.**RESPONSIBILITIES: Ensuring compliance by all relevant parties with regards to Flight Attendant duties and responsibilities;:Responsible for the overall...

  • Communications Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Quicket Full time

    _Did you know? Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and...

  • Receptionist

    2 weeks ago

    Cape Town, Western Cape, South Africa Community Media Trust Full time

    Key duties and responsibilities (may include but are not limited to):As the receptionist, you will serve as the initial point of contact for our organisation. Your responsibilities will include providing administrative assistance throughout the organisation. You will warmly welcome and greet guests and visitors to the office. Additionally, you will manage...

  • Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Goodwall Sa Full time

    The challenge we're solving: In 2019, a group interested in driving innovation to support youth came together in a design process with young people across Africa.Young people in Africa say two key things:Existing opportunities are fragmented. It's difficult to know where to find opportunities and what opportunities will lead to meaningful progression.There...

  • Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Goodwall Sa Full time

    The challenge we're solving: In 2019, a group interested in driving innovation to support youth come together in a design process with young people across africa.Young people and africa say two key things:Existing opportunities are fragmented. It's difficult to know where to find opportunities and what opportunities will lead to meaningful progression.There...

  • Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa IWG plc Full time

    Who are IWG... The global leader in flexible workspace solutions and commercial property. In a world where businesses are very quickly shifting to a hybrid work IWG are pioneering the workspaces of tomorrow to meet the demand. We operate in over 120 countries providing workspace solutions to meet any requirement. Innovation, drive and passion mean we're...

  • Assistant Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Recruiters Full time

    Salary: R15k/monthDescription: Our client is looking for an Assistant Community Manager in hospitality who will work closely with the General Manager to oversee the operations and ensure the smooth functioning of the property. Your primary responsibility will be to build and foster a vibrant community among guests, staff, and partners, creating a welcoming...

  • Assistant Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented Assistant Community Manager to work alongside our Community Managers with excellent all round operational, hospitality and property management skills to join our team. As the Assistant Community Manager, you will work closely with the Community...

  • Assistant Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented Assistant Community Manager to work alongside our Community Managers with excellent all round operational, hospitality and property management skills to join our team. As the Assistant Community Manager, you will work closely with the Community...

  • Junior Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented Junior Community Manager to work alongside our Community Managers with excellent all round operational, hospitality and property management skills to join our team. The Community Manager will be responsible to assist in the day-to-day management of...

  • Print Management Product Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Group IT Operations Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeThe Digital Collaboration Services...

  • Internal Communications Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    Description : Professional Know-how Academic: Marketing Degree or equivalent communications qualification Experience: 3 – 5 years' experience in strategic communication Working Relationships Internal: Internal Stakeholders Business lines, functions Senior management team Operations External: External stakeholders Unions Cape...

  • Communications Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Progressive Edge Full time

    Cape Town or Jhb (Hybrid)Are you a skilled Communications manager with both Internal and External experience?As an expanding PropTech company, a values-driven organization, this company places a strong emphasis on service, collaboration, innovation, agility, and grit. These core values fuel their culture and propel their success in the fast-paced world of...

  • Communications Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ikamva Labantu Full time

    Ikamva Labantu is a non-profit organisation that works throughout Cape Town's township communities towards a more just society where human rights can be fully actualised. We have a holistic and community-led approach to the sustainable development of impoverished communities, focusing on early childhood development, the well-being of senior persons and...

  • Communications Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Afrique Connection Consultancy Full time

    Roles and Responsibilities Manage Corporate Communications Manage External Communications and Platforms Ikamva Labantu Branding/Brand Management Design and Photography Support Internal CommunicationsQualifications and Requirements A degree or diploma relevant to the field of communications, journalism, public relations, marketing or relevant field A minimum...

  • Community Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa SCINMed Full time

    Who we areWelcome to the forefront of a revolutionary approach to wellness.Nestled in the heart of the Cape Town Waterfront, our state-of-the-art Institute of Universal Wellness-InUWell- isn't just a destination. We are a way of life. We are the trailblazers and the architects of holistic wellbeing pioneering a future of proactive, predictive Wellcare.Our...