Assistant Community Manager

2 weeks ago

Cape Town, Western Cape, South Africa The Recruiters Full time

Salary:

  • R15k/month

Description:

  • Our client is looking for an Assistant Community Manager in hospitality who will work closely with the General Manager to oversee the operations and ensure the smooth functioning of the property. Your primary responsibility will be to build and foster a vibrant community among guests, staff, and partners, creating a welcoming and inclusive atmosphere. This role offers an excellent opportunity for growth and development in the hospitality industry.
  • Duties and responsibilities (include but are not limited to):
  • To ensure that customers receive proper treatment and that all the expectations are met and exceeded.
  • To ensure and oversee that any and all special requests or arrangements are met and implemented as stipulated, to follow up on these requests with all departments involved.
  • Converses with customers about complaints and directs other employees as needed or works to resolve the problem themselves.
  • Informs existing employees of new policies and schedules mandatory employee meetings for brief training sessions when necessary.
  • Upholding and enforcing, company policies, procedures, and standards. Ensuring that personnel grooming is immaculate and that all other front of house staff follows the example set according to hotel standards.
  • Maintains a detailed knowledge about the services and hours of operations.
  • Ensuring that all collateral/media being used to update guests on community events and happenings are up to date, in good order and according to company standards.
  • Maintains a thorough knowledge of the current and up to date room status of all bedrooms and ensure that this is updated accordingly.
  • Managing and participating in the checkin and checkout process, ensuring that it is swift, efficient, and pleasant.
  • Verifying that guest rooms are available prior to checkin.
  • Oversees guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring guest satisfaction while encouraging future business.
  • Ensuring that all VIP guests are met on arrival and that all special requests are tended to and that a log file is kept of all VIP Check Sheets for review.
  • Ensuring that all members are upgraded when possible and that all membership perks are active, available, and supplied.
  • Actively interacting with guests, including greeting them and providing assistance, including responding appropriately to guest inquiries and complaints.
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within the company policy.
  • Working alongside task employees, performing any guest services functions as needed to provide guest satisfaction.
  • Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
  • Being immediately available to investigate accidents and incidents in the property, taking statements, completing accident/ incident report forms, and reporting same to Community Manager.
  • Act as Manager on Duty in the absence of the Community Manager.
  • Work with other department heads in the case of conflict or an emergency to ensure the safety and happiness of the guests and the staff.
  • Discover and research new property activities, i.e., inhouse or with outside vendors and submit for review to the Community Manager.
  • Attend all scheduled community when necessary. Interact with guests at each event.
  • Maintains and produces property schedule each season.
  • Work with the Community Host to publish the 14day forecast to be distributed to all department heads on Mondays before the manager staff meeting.
  • Ensure all property amenities/services are available and in ready for guests. Ensuring that all public and private areas are setup according to company standards and ready for use booked or ad hoc.
  • Ensuring meeting and workspaces are impeccably presented whether in use or not.
  • To ensure that reports and administration requirements are timeously submitted.
  • In conjunction with the Community Manager, implement operational changes to ensure that location objectives are met.
  • Manage, attend to, assign and monitor tasks and duties on the company task tracking system (this is currently ASANA)
  • Be the point of contact for all location issues or member communications. It is the Junior Community Managers responsibility to maintain good relationships with all members.
  • In conjunction with the Community Manager, oversee the effective management and maintenance of each location and provide capital improvement recommendations to the Community Manager.
  • Be responsible for the tasks to be performed in terms of a location takeon
  • Establish new relationships with new members and maintain key member relationships.
  • Ensure quality member relations and resolve escalated issues.
  • Respond and attend to Community Complaint Form submissions requiring responses from the Community Manager or Hospitality G

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