Experience Specialist Bellville Cape Town

2 weeks ago

Bellville, Western Cape, South Africa CBRE Excellerate Full time

Main Purpose:

This position is responsible for supporting and coordinating activities related to delivery of workplace experience services for clients.


The Client Experience Specialist is an integral part of the team and will interface with stakeholders across the site to ensure timely and effective service delivery.


The role will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations.

Other duties will include obtaining client sign-off on work orders.

Decision Making Authority:


To execute all Key Performance Areas as stated below, and in line with the Company approval framework and client policies and procedures.


Duties and responsibilities:

  • Carry out client visits, engage clients and obtain client feedback.
  • Collaborate and liaise with various internal teams to ensure service delivery and optimise customer service.
  • Monitor work orders and ensure a reduction in calls going out of SLA and being placed on hold.
  • Identify client needs.
  • Undertake general team administration duties for the Facilities Management operations, as directed.
  • Assist clients, visitors and staff with ontheground queries, including directions and queries.
  • Track and monitors visitor and customer experiences across touchpoints.
  • Analyse and report on client surveys and feedback and implement corrective measures.

Experience / Education:

  • Required:_
Grade 12.

A minimum of - 2 years related experience (e.g. front desk, concierge, hospitality, or customer services roles) A Qualification in Hospitality / Marketing will be an advantage.

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