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Customer Service Agent
2 weeks ago
Key duties, but not limited to:
- Capturing of certificate of balances (COB)
- Capturing of acceptances
- Make detailed notes on all systems applicable to the query.
- Escalating queries if not in the scope of your responsibility to handle
- Requesting of paidup letters and settlement balances
- Requesting balance updates from Creditors for Clients or other departments
- Updating balances and paid up letters.
- Requesting Debicheck mandates and following up on links sent
- Ensuring accurate and up to date client details are captured on the system with every client.
- Ensuring that all recent notes are read and request any outstanding documents from client, if noted that a previous request has been sent.
- Ensuring that the relevant department where an escalation was sent to follow up and provide client with feedback on a regular basis.
- Ensure to communicate back to a client where communication is requested.
- Requesting and capturing of updated COBs or Acceptance
- Assisting with inbound and outbound calls
- Follow the company rules and regulations and be an ambassador of the business.
Qualification
- Matric or equivalent
- Debt Counselling course
Competencies:
- Must be familiar with a dialer system
- Worked on Simplicity (advantageous)
- Understand ticketing systems
- Read/write/speak: English and Afrikaans additional languages will be an advantage.
- Analytical thinker
- Problem solver
- Effective listening skills
- Able to work independently and within a group
Application Question(s):
- Are you based in Cape Town?
- Are you a South African citizen?
- Do you have a matric certificate or an equivalent certificate?
- What dialer system have you worked on previously?
- How many years experience do you have in the debt review space?
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