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Operations / Product Assistant (Travel/hospitality)

4 months ago

Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time
administration assistant|product assistant

The Role & Key Responsibilities:

  • Support Product team in negotiating excellent commercial terms, special offers and marketing contributions year around
  • Work with the team during brochure production in the planning, negotiation, proof reading and ultimately, producing compelling brochure content
  • Assist with all elements of product administration, including checking contracts, checking invoices, manual costing assistance for reservations team,
  • Providing destination and hotels sales and performance reports
  • Work closely with Reservations team, including checking quotes, liaising with suppliers for favours and issues, checking invoices
  • Keep inhouse system up to date with content ensuring accuracy providing rooming reports where needed. Also, checking and updating offers, inventory, new hotel information
  • Ensure our website content is both accurate and compelling
  • Pricing of packages to support marketing activities and staying on top of our special offers process
  • Helping the commercial team deliver sustainable and profitable growth through effective product marketing to consumers and trade partners
  • General administration including liaising with the finance department to review and raise product and marketing invoices
  • Assist with and attend supplier training virtually
  • Keep abreast of travel industry news and competitor analysis, including pricing
  • Working with the team when required with crisis management and supporting Operations in times of disruption

Requirements:

  • Highly organised and excellent attention to detail
  • Able to use own initiative
  • Articulate, excellent writing, grammar and communication skills
  • Minimum 5 years Tour operating experience
  • Must have commercial acumen
  • Able to converse with high spend clientele, agents, and our suppliers
  • Working knowledge of Microsoft Office and Amadeus
  • Sales focused, team player and flexible
  • Selfstarter, highly motivated and innovative, with plenty of energy and initiative
  • Strong work ethic and customer service skills
  • Team player
  • Excellent communicator
  • Passionate about travel
In return, a competitive salary is on offer and the opportunity to work for an international dynamic company.