Cash Processing Centre

2 weeks ago

Cape Town, Western Cape, South Africa G4S Full time
Job Introduction

Main Responsibilities

Effective management of the Cash Processing Centre Operations

_Daily Cash Operations_
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Have a full end-to-end understanding of all CPC policies, processes and procedures
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Comply with CPC operational and administrative procedures within defined guidelines
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Ensure all staff are aware of the policies and procedures and that it is effectively implemented and adhered to
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Provide management information and measurement regarding the CPC's performance to improve profitability
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Ensure effective management of daily CPC reconciliations
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Effective manage the age analysis of cash processing
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Authorise EFT payments (Payments files) to customers and banks
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Ensure all staff have the correct tools and equipment (including stationery) to operate effectively, assisting them to adhere to processes and procedures
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Ensure all equipment in the CPC is in working order and maintained as per agreement
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Assist with other relevant duties and responsibilities that management may require from time to time
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Ensure that all staff adhere to the uniform standards at all times

_Quality Assurance of the Cash Processing Centre_
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Ensure that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, HR, finance and risk) are maintained.
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Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code
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Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance) is managed daily and effectively

_Initiate cost saving model and controls - Gross Margin Management_
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Manage relationship between actual results, budgets and delegating accountability where appropriate.
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Manage Direct Wages/Overtime
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Manage Overheads
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Manage CPC's profitability
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Ensure that claims against the Company are prevented or minimised
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Recommend capital expenditure in line with authority matrix

Effective management of Cash Centre staff within the branch

_Effective Labour and Organisation_
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Staff turnover analysis, proper allocation of staff to positions and structure
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Set and agree objectives and performance standards with staff
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Monitor performance and provide feedback
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Ensure the CPC is adequately staffed through effective recruitment and in line with the organisational structure
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Optimise resources to meet the CPC's operational needs
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Oversee all employee records ensuring that all relevant and required documentation is on file

_Training and Development_
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Succession Planning and Employment Equity
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Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
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Ensure all employees have attended the role specific training
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CPC Manager must take ownership of personal development

_Leadership_
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Monitor and address staff motivation levels
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Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's values, code of conduct and disciplinary code.
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Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
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Hold regular staff team meetings and communicate to all staff
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Ensure record keeping of all minutes of meetings
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Maintain and develop sound trade union relationships

Effective management of Customer Relationships

_Customer retention and customer service levels_
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Maintain all SLA's, customer relations and deficiencies
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Investigate all CPC customer queries and complaints

_Effective management of the Risk process and Compliance within the Cash Centre_
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Manage and monitor loss prevention and loss reduction controls
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Ensure and monitor adherence to procedures and policies with regards to risk
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Ensure the adherence and correct utilisation of company systems and procedures
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Maintain and complete records of audits around risk for the CPC

_Health and Safety_
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Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
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Participate in safety forums created by company for example safety meetings and safety talks
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Report all safety incidents to the relevant people
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Discuss all safety incidents
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Follow-up on any activities assigned through safety meeting/committee/representative/management
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Attend safety education and refresher programs
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Comply with safety policies and procedures at workplace
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Distribute safety information as and when required

Qualifications & Experience
- **Tertiary qualification in banking/financial services/general management preferred

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