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Front Office Manager

4 months ago

Brits, North-West, South Africa Dream Hotels and Resorts Full time
Our successful team is looking for a Lead, a FO Manager. You will be leading our successful team. Your effective staff will be 1st line of contact for our guests. Come utilise your expertise, experience and skill to supervise & manage and lead our Front Office_

Duties:

  • To manager FO / Reception / Reservation;_ Your staff will:
  • maintain a positive attitude and friendly demeanour.
  • Welcome guests as they arrive
  • Manage incoming calls
  • Perform reservation requests
  • Respond to all guest questions and requests.
  • Manage guest bookings and reservations.
  • Keep a tidy and orderly work space.
  • Verify customer information and payment options,
  • Determining rooms available
  • Accept payments
  • Check guests out.
  • Administration

Must have

  • 4+ yrs exp in being responsible for Reception / Reservation / FO staff
  • Previous exposure to a Lodge / Hotel environment
- a tertiary education in related field

Must have exp in:

-
_Point of sale system Apex, Plus central, Nebula Pos _:

  • Min 3+ yrs exp in managing the FO area
  • 2+ yrs exp in Stock Control
  • Strong guest liaison & problem solving skills
  • Advanced comp literacy, e.g. Microsoft Office Suite
  • Exp in Compliance officer
  • Prev exposure to a Lodge / Hotel environment

KPA's
- ensure continual quality customer service at all times
- manage bookings, greet guests,
- seamlessly resolve customer issues / complaints.

  • Strong multitasking skills; multitasking with ease
  • Sound communication competencies

Qualification

  • Matric
  • Tertiary education in related field will be advantageous,

Soft Skills

  • Friendly demeanour.
  • Problem Solving.
  • Multitasking
For the guest orientated, this position holds ample opportunities within the Group as a whole