Executive Housekeeper

**JOB PROFILE - EXECUTIVE HOUSEKEEPER**

PROPERTY:SEASONS SPORT AND SPA

REPORTS TO: GENERAL MANAGER / OPERATIONS MANAGER

JOB INFORMATION SUMMARY

To manage the Housekeeping of the Resort and its Facilities through planning, monitoring and controlling the cleaning procedures for the Resort as well as deal with all Housekeeping complaints.

KEY PERFORMANCE AREAS

This Job Description is neither definitive nor restrictive and may be modified to meet changing needs.

Main duties include but not limited to:

- Recruit staff as per the approved Budgets
- Induct all new staff
- Arrange uniforms for the department
- Compiling and Management of rosters and record keeping of hours worked for the department
- Leave administration
- Plan and implement duties and responsibilities for the team
- Manage and Maintain equipment for the department
- Stock take and ordering for the department
- Compile a monthly and annual cleaning schedule for the resort
- Training and Development of staff
- Conduct performance appraisals
- Maintain discipline in the department
- In conjunction with Front Office ensure that the rooms are ready for check in
- Manage the Lost and Found items
- Ensure safety of Guest Items in the rooms and/or facilities of the Resort.
- Manage the laundry procedures of the Resort
- Manage the Guest amenities
- Budget control as per the approved operational budget for the department
- Maintain the Health and Safety procedures of the Resort
- Work Duty Manager shifts as and when required.

SKILLS AND COMPETENCIES REQUIRED
- Unquestionable level of integrity and honesty
- Friendly and Courteous at all times
- Ability to manage a team
- Conflict Management
- Exceptional organisational skills
- Exceptional verbal and written skills
- Ability to communicate at all levels
- Ability to anticipate Guests needs and to plan accordingly
- Precise attention to detail
- Reliable and ability to persevere
- Knowledge of cleaning chemicals and equipment
- Knowledge of Progressive Discipline
- Administratively strong
- Problem solving ability

MINIMUM REQUIREMENTS
- Hotel Diploma and/or 2-3 years’ experience in a Senior Role
- PC literate
- Proven track record

REVIEW CRITERIA
- Attendance and Timekeeping
- General Appearance and Uniform
- Stock control
- Guest complaints
- Staff Management
- Resort and Company knowledge
- Knowledge and implementation of Progressive Discipline